Rep. II, Emprunts, Centre de contact

Lieu de travail: Canada Horaire: 37.5 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste. Description du poste: Department Overview Helping is at the heart of everything we do at our contact centr es , and we’re proud of the value that we can deliver from 7am EST - 12am EST, 7-days a week for more than 2 7 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. Job Details London Contact Centre English/Cantonese/Mandarin Credit Card Representative What You ’ ll Do As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs. As a valued member of our Contact Centre Team, you will: Make people ’ s day : consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions. Solve problems efficiently: r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. Achieve your goals: c onsistently r each performance objectives , including customer experience survey results, advice and quality goals, compliance regulations , and productivity targets . Never stop learning: a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role . Where You’ll Work After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection . Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. Job Requirements What You Need to Succeed We’re proud to work with a group of diverse colleague s . If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. High School Diploma or equivalent Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.) Ability to multitask and navigate through computer systems , applications , and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics . D igital literacy across a broad range of devices ( e.g. , smartphones, tablets, laptops, headsets, etc.) . Flexibility, resiliency, and a positive attitude when responding to challenging situations. Passion to assist customers in resolving unspoken needs by offering consultative advice Ability to work both independently and as part of a team . Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices . Language skill - we are also considering candidates with language skill in Cantonese and/or Mandarin Additional Information Start date: Tue. Nov. 12th, 2024 Training: 10 weeks full time Paid Training, IN PERSON Onsite Training schedule: Monday - Friday, 9am-5pm Training location: 275 Dundas street, London, Ontario Full Time work schedule (after training): 37.5 hours/week, 5 days/week, (Candidates must be flexible to work within Business Hours: Monday to Sunday 7am-12am, various start times) Part Time: Not Available We’re delighted that you ’ re considering building a career with TD . Through regular colleague development conversations, training programs, and a competitive benefits plan, w e’ re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you ’ re interested in a specific career path or are look ing to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We’re hosting in-person training and onboarding sessions at (London, ON) for 10 weeks to ensure you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. National Occupa tion Classification (NOC) Code 14201 - Banking, i nsurance and other f inancial c lerks (NOC) Company Overview Our P romise At TD, our commitment to our people is what makes us the B etter B ank. This commitment - our Colleague Promise - is our pledge that no matter where you work at TD , you ’ ll have the chance to : Make a meaning ful impact on the business, your colleagues, and the customers and communities we serve . Learn new skills , grow your career, explore new opportunities across the B ank , and ultimately gain new perspectives to help you succeed. Experienc e a culture of care where all colleagues are respected, included, appreciated , and supported. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical , and mental well-being goals. Total Rewards at TD includes a base salary , variable compensation , and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs . How We Work At TD, we believe in-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they work helps them to deliver high- quality materials that reflect our commitment to our business, customers, and communities . Our hybrid workplace experience is designed to empower colleagues to do great work at a physical TD location and also remotely where i t makes sense for the work. Wherever our colleagues are working, they ’ ll always have access to the TD community and experience our culture of care. Who W e A re TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches . Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95 ,000 TD colleagues bring their skills, talent, and creativity to t he Bank, those we serve , and the economies we support. Our purpose to enrich the lives of our customers, communities and colleagues , and this underscores how we approach innovation and the capabilities we ’ re developing to shape the future of banking. Whether you ’ve got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs , we’re here to support you towards your goals. As an organization, we plan to keep growing - and we hope you do too. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we ’ re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities , and feel respected and supported. We ’ re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Our Community Involvement Each day, we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team was established to bring the TD Ready Commitment (our Corporate Citizenship platform) to life, and help us accomplish our purpose to enrich the lives of our customers, colleagues and communities. Accommodation Your accessibility is important to us. Please let us know if you ’ d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! À propos de nous : La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. Notre croissance en tant qu’entreprise rime avec la vôtre. Notre programme de rémunération globale Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus Renseignements supplémentaires : Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel. Perfectionnement des collègues Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d’aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu’elle s’engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs. Formation et intégration Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation. Processus d’entrevue Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision. Mesures d’adaptation L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue. Nous avons hâte d’avoir de vos nouvelles! Exigences linguistiques: N/A.