Store Manager

Key ResponsibilitiesCustomer Service Excellence: Lead by example, consistently demonstrating high standards in customer service and sales aligned with the brand’s expectations.Community Engagement: Build the local customer base by engaging with the community, seeking opportunities to increase brand awareness, and sharing the brand’s story and values.Customer Satisfaction: Address concerns and complaints promptly, with a commitment to exceeding expectations.Team Leadership: Inspire and motivate the store team, exemplifying and instilling core values in every interaction.Employee Development: Coach, guide, and genuinely connect with the team, offering consistent and thoughtful feedback to promote growth.Inventory Management: Ensure inventory accuracy, oversee stock replenishment, and maintain brand standards for quality and presentation on the sales floor.Sustainable Practices: Lead sustainability initiatives, reinforcing the brand’s commitment to environmental responsibility.Performance Metrics: Actively coach the team to meet revenue targets and performance metrics.RequirementsQualifications & ExperienceMinimum of 4 years of experience in a retail management role, preferably within the wellness, natural products, or beauty sectorProven track record of achieving sales targets and operational goals in a retail environmentExperience in team leadership, with demonstrated skills in coaching, development, and performance managementStrong understanding of inventory management, including stock control, accuracy, and merchandising standardsFamiliarity with community engagement and customer loyalty-building techniquesKnowledge of sustainability practices and a passion for promoting environmentally responsible business practicesStrong interpersonal and communication skills, able to connect with customers and team members authenticallyEntrepreneurial spirit with a proactive approach to driving business resultsCustomer-focused mindset, with an ability to address concerns and enhance customer satisfactionAbility to inspire and motivate a team, fostering a positive, inclusive work environmentEffective problem-solving skills, with the ability to make decisions confidently and handle challenges effectivelyProficiency with point-of-sale (POS) systems, inventory software, and basic computer applicationsPersonal AttributesPassionate about natural products, sustainability, and environmental stewardshipGrowth-oriented and adaptable, willing to embrace new challenges and initiativesA positive attitude, bringing energy, humour, and kindness to the workplaceWillingness to “go above and beyond,” with a fearless approach to trying new ideas and improving store performanceCorporate CultureIf you’re a natural enthusiast with a hankering to work in a delightfully smelling, stay-on-your-toes environment and an inclusive workspace, please apply!Significant product discounts and quarterly allowancesSubsidized group medical and dental benefits for you and your familyProfit sharing programGenerous paid annual vacation and personal daysHealthy lifestyle support through a yearly allowanceAccess to a dedicated coach to help you optimize your potentialThe opportunity to participate in organized activities #J-18808-Ljbffr