Estate and Trust Administrator

Job Description What is the opportunity? As an Estate and Trust Administrator, you will provide timely and accurate support to our valued clients in respect to all aspects of estate and trust administration. You will effectively administer estate and trust accounts and assist with client queries while maintaining high standards of client service, quality control, and operational efficiency.By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future. What will you do? Assist Officers in all administrative functions Ensure all account information on internal systems is up-to-date, complete, and accurate Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer Understand and follow all RBC processes and policies as required Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner What do you need to succeed? Must-have Minimum of one year of experience in the financial services industry Post-secondary education Successful completion of STEP Canada’s Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment Intermediate to advanced Microsoft Excel and Word skills Exceptional written and verbal communication skills Excellent interpersonal skills and ability to deal with sensitive and difficult client situations in a professional manner Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others Nice-to-have CSI and/or STEP Canada estate and trust related courses Successful completion of the Canadian Securities Course (CSC) What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Job Skills Additional Job Details Address: 220 PORTAGE AVE:WINNIPEG City: WINNIPEG Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2024-05-27 Application Deadline: 2024-06-24 I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. ??????? We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.