Senior Director Insurance Operations, Job # 9535

The Senior Director, IIO is responsible for the efficient and effective operation of the Insurance Institute of Ontario and its local chapters across the province.The Senior Director is responsible for the management and development of the staff of six direct reports and their teams, IIO Manager, GTA, Kawartha and Cambrian, and territory Chapter Managers which include Hamilton/Niagara, Ottawa, Southwestern, and Conestoga.The role requires the Senior Director to ensure that the mandates of both the Institute and local chapters and the national institute are delivered in a harmonious, synergistic manner to the advancement of the entire Institute.The Senior Director is accountable for leading the successful design, delivery and marketing of Institute products and services throughout the provinces (courses, seminars, networking events, etc.), Career Connections activity and CIP Society. Accountable also for membership growth, program sales, product quality, service, revenue generation, budgets, and expense control throughout these regions.Includes leadership for and development of the Institute and Chapter managers and their staff.Ensures the needs of the Institute and Chapter Councils, their standing committees and task forces are actively met and managed.Provides staff support for (elected) Regional Vice Chair.The Senior Director, IIO reports to the Vice President, Operations and a dotted reporting relationship to the General Manager, Insurance Institute of Ontario.KEY ACCOUNTABILITIESEnsures a comprehensive, relevant menu of Institute services and products to members and the insurance industry throughout the province including, but not limited to CIP and GIE classes, seminars, workshops and training programs, licensing programs and examinations. Monitors and promotes continued growth and retention of member participation in national Products, such as FCIP, CRM, Advanced CIP, CE on demand, Risk, Commercial Insurance, CMGA.Drives growth of membership and product sales and is accountable for the marketing and successful delivery of Institute products and services with a high level of member and stakeholder satisfaction.Implements national requirements, strategies, initiatives, and targets as they apply to the Institutes and Chapters.Ensures that the operations of the Institute and Chapters are run effectively and efficiently in a harmonious and synergistic manner among themselves, other local institutes and with the National Institute.Participates with the Director, Western & Atlantic Region and IADQ Manager to share best practices on course logistics, pricing and other policies.Participates with colleagues, Director, Western & Atlantic, Career Connections and Programs in the continued development of the relationship with Community Colleges that offer full-time insurance programs.Plays an active role in the progress and strategic direction of The Institutes as a member of the Management Team.LICENSINGReviews and monitors the licensing opportunities within the provinces, including building and promoting new texts, recording and tutorials.Ensures a regular schedule of licensing preparation classes are offered throughout the year.Works with provincial regulators to highlight the benefits of IIC products, texts, and exams as a key part of the requirements for licensing of brokers, agents, and adjusters.Works with CISRO members and the GILQR Committee to ensure Institute materials are aligned with their proposed skills profiles.Promotes Institute licensing products to the CADRI group.Fiscal Responsibility (revenue generation and expense control).Leads the planning, development, co-ordination and implementation of annual business plans and achievement of targets for the Institute and their Chapters.Accountable for the financial performance of the Institute and Chapters and their efficient and effective operation.Achieves “clean” audits from the Institutes’ independent Auditors.INSTITUTE AND CHAPTER LEADERSHIPEnsures the needs of the Institute and Chapter Councils, their standing committees and task forces are proactively met and actively managed. Includes orientation of new council and committee members, meeting preparation and management, authorization requests, execution of action items and ongoing discussion as required throughout the year.Accounts for the succession and satisfaction of the volunteer leadership within the Institute and Chapters.Advancement of the mandate of the Institute and Chapters.Ensures the efficient and effective operation and financial performance of the Institutes and Chapters.Leadership of Institute and Chapter staff including hiring, performance management and development in co-operation with chapter chairs.PEOPLE LEADERSHIPBuilds, maintains and performance manages a team of people who are passionate about the Institutes’ mandate and success of the organization, are capable and qualified, and who are resilient and adaptable.Provides inspiring leadership for people throughout the institutes. Promotes an open and transparent, accountable environment that encourages innovation and fresh ideas.Conducts performance reviews for Institute managers in partnership with the elected leadership and ensures reviews are completed and appropriate development plans are in place for all people throughout the provinces.Meaningfully contributes to bringing to life the Institute’s values and culture throughout the organization.Provides a strong contribution to the Institute’s senior leadership team.SKILLS & COMPETENCIESHigh degree of effectiveness in operations management, leadership, marketing, relationship development, communication, and financial management.Proven leadership skills to develop and motivate and performance manage teams and individuals. Ability to inspire and lead towards high performance levels. Demonstrated ability to foster positive relationships, both individually and among team members.Adept at multi-tasking and comfortable working in a complex environment where change is the norm.Ability to manage diverse operations to maximize performance.Ability to vision strategically and a proven track record of developing and implementing successful business plans with appropriate targets and deliverables.Demonstrated understanding of budgeting, planning and audit processes and can interpret /communicate information on financial statements.Ability to interact and communicate effectively, both verbal and written, with a wide variety and level of individuals and organizations.Well developed facilitation/project management skills with a strong attention to detail.Strong organizational skills with the ability to handle numerous tasks concurrently.Effective problem-solving skills with the ability to work to deadlines.Ability to develop and nurture effective networks and relationships.Ability to manage and lead in a not-for-profit environment.Highly motivated and demonstrated self-starter with a high level of resilience and adaptability.Confident, professional attitude with the ability to portray a positive image of the Institute.Knowledge of the diversity of political and regional cultural differences across Canada is ideal.QUALIFICATIONSThe ideal candidate will have a minimum of 10 years plus of operations management experience managing a large department, division, or unit within the P & C Industry, likely within a medium to large sized insurer, an operating division of a larger player, a reinsurer, a large commercial broker and/or an industry association.University graduate, business discipline preferred.CIP and/or FCIP are required.Leadership of a complex operating division and/or unit, including financial accountability, preferably at a regional level.Experience and/or knowledge of organizing seminars, conferences and events would be an asset.Not-for-profit management experience an asset, either as a member of staff or in a volunteer role.Bilingualism in Canada’s two national languages an asset.The position requires travel to local chapters throughout. #J-18808-Ljbffr