Commercial Services Officer

Commercial Services Officer * Supporting EMEA region* Working hours 6 am to 2 pm @ 37.5 hours per week* Remote position - in office 2-4 times per month* Training will be done in-office during regular 9-5 hours* Bilingual roleAbout the role• Opportunity to partake in a new digital journey• Driving transformation and innovation within Commercial Services• Deliver market-leading commercial service processes and experience• Role based in Montreal• One-year contractThe *** Commercial Services group streamlines and guides how we invest in and harness technology for Commercial. The team modernises manual processes while addressing pain points and focusing on initiatives to improve internal and external customer experiences. We see Commercial Services as the engine room with a focus on post-deal tasks such as invoicing, trade finance, shipping and laytime. Commercial Services is a unique opportunity to create more synergies between teams and bring together business improvements to achieve business excellence.The objective of the role is to be a key team member within the Non-Bulk Atlantic Commercial Services team and take ownership of the administration of contracts for the Aluminum productsThe person that will fill this role will:• Perform day-to-day Commercial Services operations such as contract and sales order entry, shipments and invoicing in SAP for aluminium products• Participate in process improvement initiatives that can bring additional value to our internal/external stakeholders• Comply with standard-level agreements (SLAs) to ensure customer and contract obligations are fulfilled• Participate in troubleshooting of process issues and bottlenecks• Participate in month-end reconciliation activitiesWhat you will need for the roleTo succeed in this role, you will have:• Bachelor’s degree in business or other related field, or equivalent work experience• Knowledge of SAP• Knowledge of the Microsoft Office suite• Ability to work in a multi-product environment and standardise processes• Adaptability to change and evolving deadlines• Strong communication skills• Fluent in English and French (written and spoken)Where you will be workingThe Commercial group is focused on maximising the value of our products; growing value in the marketplace through partnerships with the company’s customers, suppliers, product groups and Group functions. Headquartered in Singapore, and integrated with ***’s assets, hubs, and offices globally, Commercial aims to provide commercial insights to drive value along the mine-to-market value chain. Commercial incorporates and utilises the knowledge and capabilities of the global Sales & Marketing, Procurement, and Marine & Logistics organisations, supported by Market Analysis, Commercial Treasury and other functions, to ensure our approach to business is driven by a commercially astute and innovative mindset.