Senior Hospitality Lead

Join the City of Medicine Hat as a Senior Hospitality Lead Temporary, Part Time, On Site Are you passionate about delivering exceptional customer service in a fast-paced, dynamic environment? The City of Medicine Hat is seeking a dedicated and detail-oriented Senior Hospitality Lead to manage concession operations at our Community Development Facilities. In this key role, you'll oversee staff, ensure seamless food and beverage services, build strong relationships with Premium Seating Clients, and maintain high operational standards, all while contributing to our vibrant community. Your key responsibilities Supervise and schedule concession staff, providing guidance and leadership to ensure operational efficiency and positive customer experiences. Maintain and nurture relationships with Premium Seating Clients, ensuring high-quality service and satisfaction. Manage menu planning, inventory control, ordering supplies, and cash handling, ensuring all procedures align with City of Medicine Hat policies. Ensure food service equipment is maintained, and environmental, health, and safety standards are upheld, including FOODSAFE and Pro Serve compliance. Collaborate with the Food & Beverage Supervisor on staff recruitment, performance management, and training. Coordinate catering and set-up requirements for special events, ensuring high-quality food services. Ensure timely completion of required paperwork, including forms, reports, schedules, and cash receipts. Support communication between Food & Beverage staff, particularly during high-capacity events, to promote problem solving and operational efficiency. What you bring Extensive knowledge of concession operations, including cash reconciliation and inventory management. Strong interpersonal, organizational, and leadership skills, with the ability to communicate clearly and professionally, manage multiple responsibilities, and prioritize effectively. Proven ability to create a positive and constructive work environment that fosters trust and employee engagement. Strong understanding of FOODSAFE and Pro Serve guidelines, with the ability to ensure full compliance. Proficiency in office management practices, including basic accounting, file maintenance, and point-of-sale (POS) system operation. Ability to establish and maintain effective working relationships with colleagues, clients, and stakeholders. Competency in Microsoft Office and other office software in a networked environment. Qualifications Successful completion of Grade 12 or High School equivalency diploma. Minimum of 3 years of experience in Food Services, including supervisory experience. Certification in safe food handling (e.g., Food Safe) and alcohol service (e.g., ProServe). Certification as a Certified Concession Manager (CCM) is an asset. Proficiency in Microsoft Office and other current office software. Why join us? Make a difference:Contribute to the growth and development of our employees, fostering a culture of continuous learning and professional advancement. Collaborative environment:Work alongside passionate professionals dedicated to achieving excellence and driving positive change within the organization. Career growth opportunities:Access to ongoing training, development programs and advancement opportunities to support your professional growth and career aspirations. Competitive rate of pay:Starting at $25.50/hr. #brightideas #LI-KH1 #J-18808-Ljbffr