Technology Analyst I

Description Be a part of a transformational journey with innovative talent and leading-edge technologies. Our team and what we’ll accomplish together You will be part of a future-friendly national team. One that lives the TELUS values at its core while delivering our latest Pharmacy solutions to business and enterprise customers. Our success is based as much on our team's dedication and hard work as it is on the innovative Pharmacy products and solutions we offer. We are a growing team with dynamic strengths who share a real passion for solving complex business problems. We are looking for energetic individuals who are detail-oriented, have a positive perspective, and take pride in operational excellence. As a Technology Analyst within our Pharmacy Operations team, you will leverage your technical acumen, creative problem-solving, collaboration and interpersonal skills to take on a broad array of challenges and deliver operational and customer service excellence. As a team member in this exciting and fast-paced environment, the Technology Analyst will work on various projects which take place during the day or at night. Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change. On any given day, you will work closely with various internal and external teams by taking ownership of the projects you are involved in, providing status updates, and reporting to management teams. If you have insatiable curiosity, relentless drive, and limitless optimism, we’ll be excited to have you join us to tackle some of our biggest opportunities and challenges. What you’ll do Work as an individual contributor and in a team environment Excellent written and verbal communication skills Provide status updates and written reports for stakeholders Determine correct escalation path and ensure adequate support is provided in a timely manner Take ownership of all assigned projects Perform daily operational tasks as required Accountable for follow-up actions with various teams & clients Configuration and installation of TELUS’ Kroll Pharmacy Management System (PMS) on desktop and server systems running on Windows platforms (including onsite and remote setups) Qualifications What you bring Intermediate to Advanced knowledge of PC & Server hardware, Peripherals, and Networking Intermediate to Advanced knowledge of Windows Server & Desktop Operating systems Basic to intermediate knowledge of Microsoft SQL Be able to work according to a continuously flexible work schedule, including rotating on-call Proficient in use of G-suite and Microsoft Office applications Ability to travel within local region, as well as occasional out-of-province special projects (within Canada) Great-to-haves Post-secondary technical diploma/certification Background and/or past work experience in network, corporate security, and/or systems operations areas will be beneficial Experience working with TELUS' Pharmacy software – Kroll PMS