CSR- Pharma - Unilingual/Bilingual

You must be Physically present in Canada in order to applyWe are looking Caseworker support/CSR who have previous healthcare background and experience, preferably in Patient Services/Pharma. Pass it in your network if you are not interestedREMOTE work Caseworker is multitasking and case management, insurance knowledge.  Caseworker/CSR13 Bilingual7 unilingualStart: ASAPRemote workShift Hours: 8-4, 9-5, 10-6 or 12-8Duration: 2 months from start datePossibility of extension Pay Rate- Bilingual: $20/hrPay Rate- Unilingual : $17.5/hr ResponsibilitiesWhat YOU will be doing as a Bilingual Patient Care Specialist / Caseworker:  Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and/or French)  Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require  Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate  Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)  Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this world-class organization QualificationsWhat YOU bring to the role of Patient Care Specialist / Caseworker:  Prior experience, education or strong interest in healthcare and pharmaceutical industry Fluency level bilingualism in English and French  1-3 years of experience in administration and customer service  Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions  Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs  Strong organization, attention to detail and prioritization skills  Highly motivated to learn, takes initiative  Friendly, adaptable, capable of working both independently and as part of a team  Task TypeExplanationsupport patients during a state of transitionexplanation of transition and why it is happening.complete administrative taskdata entryfax/file prescriptionsuse conga to send docs to MD's as neededplace scheduling requestsIn crm - create new scheduling requestDrug orderIn crm - create new DO requestAdherence callsQuestionnaire for adherence straight forward (in OneNote) Phone callPatient appointment reminderTemplated phone call