IT Coordinator

Job Title: IT Service Coordinator

Location: Remote (Toronto)

Hollingsgate Recruitment is assisting a reputable IT Solutions company in Toronto looking to hire a IT Service Coordinator for a fulltime, remote position. The IT Service Coordinator will be responsible for managing and triaging the ticket board, ensuring efficient dispatching and resolution of support tickets. This is a client-facing role that requires excellent communication and organizational skills. The ideal candidate will have a basic understanding of IT infrastructure and be willing to grow in the role.

Key Responsibilities

• Manage and triage the ticket board.
• Provide first-call resolution for basic technical issues, including password resets and server-related queries.
• Dispatch tickets to the appropriate technicians and ensure timely resolution.
• Communicate effectively with end users, providing updates and ensuring customer satisfaction.
• Coordinate schedules and tasks for the technical team, ensuring optimal workflow.
• Participate in internal promotions and assist in moving personnel around as needed.
• Provide light technical support and escalate complex issues to higher-level technicians.
  
  

Required Skills And Qualifications

• 2+ years of experience in a client-facing IT support role.
• Basic understanding of IT infrastructure and servers.
• CompTIA A+ certification is required.
• Experience with ticketing systems, with ConnectWise being a plus.
• Strong organizational and time management skills.
• Ability to multitask and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Experience working in a Managed Service Provider (MSP) environment is preferred.
  
  

Personal Attributes

• Highly organized and detail oriented.
• Strong problem-solving skills and ability to think on your feet.
• Willingness to grow and take on new challenges.
• Team player with a positive attitude.
  
  

What We Offer

• Competitive salary: $45,000 - $60,000 depending on experience.
• Excellent team first culture
• Opportunity for growth and advancement within the company.
• Comprehensive training provided.
• Remote work environment with.
  
  

Application Process: Interested candidates are encouraged to apply

Target Start Date: We are looking to fill this position within the next 1-2 months.

Note: This is a junior-level role, ideal for someone with a foundational understanding of technology who is looking to develop their skills further in a supportive and dynamic environment.