Education Manager

Job SummaryThe University of British Columbia Faculty of Medicine’s Division of Continuing Professional Development (UBC CPD) strives to meet the continuing education and professional learning needs of practicing healthcare professionals in BC and beyond. The Education Manager position supports a vision of developing innovative education programs and leading projects in UBC CPD’s Strategic Projects and Partnerships portfolio, in collaboration with provincial and national stakeholder organizations. The Education Manager may be assigned to one or more projects depending on the needs of the Division. Key competencies of the role include relationship building and effective communications with stakeholders, planning and implementing new program design to ensure it addresses learning needs of health care practitioners, supporting the development of funding proposals, reports, and contracts, developing and actioning work plans, coordinating committees and working groups, overseeing project operations including program finances and budgets, and supporting research and evaluation related to activities within assigned projects. The position may provide functional and/or project oversight to designated UBC CPD staff and works collaboratively with UBC CPD Medical Directors, Medical Leads, Project Sponsors, and other stakeholders. The incumbent works under the direction of the UBC CPD Senior Manager. The incumbent assists the organization in seeing and facilitating new opportunities for educational programs and other CPD initiatives and fosters partnerships with organizations concerned with medical practice and practice improvement. In addition, the incumbent is responsible for developing plans to identify learning needs for practitioners and to create programs to meet these educational needs using current as well as new and innovative methods of delivery.Organizational StatusThe Education Manager reports to the Project Manager, Strategic Projects and Partnerships (SPP) within UBC CPD. Direction will also be taken from the Senior Manager (SPP) and/or UBC CPD Director. The incumbent works in close alliance with external project partners, office personnel, other project coordinators and managers, physician associates and with the Managers of Finance-Administration and Director Conferences Services.Interacts with various departments on multiple campuses, administrators of campus and hospital departments, funding agencies, policy makers, health administrators, agency leads, university faculty, and leaders as well as physicians and other health professionals in practice. Work Performed Key areas of Responsibility/Deliverables/Priorities:Maintains a close working relationship with key project partners (e.g., BC Health Authorities, Rural Coordination Centre of BC, and other key provincial and national partners)Supports educational development for a variety of practitioner audiencesLeads the implementation and evaluations of a variety of educational projects for UBC CPDSupports and integrates other UBC CPD initiatives and educational opportunitiesProvides leadership and coordination at a project level for multiple outreach and innovation projects and communicates with stakeholders and policy makersProvides outreach and educational expertise that guides project development and agenda formulationStimulates and fosters outreach and innovation excellence through business development collaborations; creativity and intellectual capacityProduces quarter and annual financial and written reports as requiredWorks as a member of a project team and integrates advice and suggestions from project advisory committee membersWorks with and identifies groups with similar education mandates to share lessons learned and align activities, where appropriateSensitive to the unique contexts of the health care landscape in BCLooks for opportunities to collaborate with external stakeholders and adapt and deliver their existing CPD programsEngages in a positive way with health care professionals to build strong relationshipsMaintains a positive attitude and overall tact and discretion with the multiple stakeholdersBuilds community linkages in all projects and through all interactions and communicationsDemonstrates effective and appropriate communications through facilitative and effective conversationsThinks strategically about the overall project mandate and the integration of key stakeholders into UBC CPD project and programmingUnderstands the use of technologies used to deliver CPD by distanceBuilds understanding of medical context and develops appreciation for key factors affecting medical practiceUnderstands the vision and mission of UBC CPD as well as their stakeholders.Incorporates interprofessional teaching wherever possible, as directed by UBC CPD leadership, considering advice from project advisory committees and partners.Major Responsibilities - Project Level TasksAssesses CPD content needs and learning style for BC physicians in a cost effective, on-going way, including both perceived and unperceived needsDevelops educational strategies for meeting the educational needs of physiciansBuilds networks and positive relationships with key stakeholders and project partnersEncourages and incorporates interprofessional education, including nurses, and other health care practitioners and providersImplements educational and evaluation strategiesIdentifies areas for new educational programs within the mandate of UBC CPDLeads project evaluation activities to link evaluation with educational developmentWorks with UBC CPD Director, UBC CPD Senior Manager, UBC CPD Project Managers, Medical Directors, project advisors, and others to create project plans and proposalsProvides guidance to physicians and others in the design, accreditation, and coordination of CPD eventsDevelops and implements project management planDevelops and implements business cases for new projects and, if applicable, develops cost-recovery budgets and revenue generation plansRefines and maintains project budgetDevelops plans, strategies, partnerships, and other ideas to make programs a reality Assists the organization in seeing new opportunities and new partnerships Creates, develops, and schedules programsDesigns, plans and implements evaluation strategies and oversees education project evaluation activities.Oversees the collection, collation and analysis of program and evaluation data.Leads development of marketing strategies for assigned projects; oversees the development, planning and implementation of project and program-specific marketing materials, publications, and news articles and ensures they are appropriately tailored to learners.Ensures programs are financially viable by developing budgets, undertaking activities to amend plans based on projected revenue and by working with financial staff on post program financial statementsHires instructors and evaluates performance, negotiates salaries and fees; works with instructors to set objectives, review course objectives, and ensure continuity between coursesPlans education, innovation, and research activitiesWorks with physicians, nurses, and other allied health professionals in developing research instruments and evaluation toolsDevelops and conducts surveysLeads or oversees focus groups and conducts key informant interviewsAssists in data preparation, collection, entry and analysis (qualitative and quantitative)Supports the preparation of abstracts, manuscripts, and reports (for conferences, funders, and peer reviewed publication) Identifies and develops grant proposals/applications for UBC CPD that would further support the work being done in an educational domainEngages physicians and other health care professionals as necessary for the success of an educational initiativeDevelops and maintains a positive and supportive relationship with project partners, organizations, faculty, and the community-based coordinators and health care providersWorks with other UBC CPD portfolios that synergize with vision of providing quality education to physicians and other health care professionalsConsequence of Error/JudgementThe incumbent will be required to show judgment and decision making, which has the potential to impact UBC CPD reputation, product viability, project funding, and the opportunity for future research development. The ability to maintain a close working relationship with project partners is essential to the success of this project.Exercising poor judgment and/or inappropriate lack of consultation has the potential to adversely affect the viability and validity of research projects, educational programs, projects, grant based funding or other means necessary to sustain itself. Supervision ReceivedThe incumbent receives ongoing guidance and support from the UBC CPD Senior Manager and works under the general direction of the UBC CPD Director. Works with a high level of independence and is responsible for task planning and prioritization. Meets regularly with senior staff to review performance and portfolio. At a project level, receives direction from project leads, some of whom may not work in the same location.Supervision GivenMay be responsible for providing direction to and/or the supervision of research and administrative staff, temporary staff or technical staff. Works with considerable autonomy on projects within portfolio. Minimum Qualifications Undergraduate degree in a relevant discipline. Minimum of four years of related experience, or the equivalent combination of education and experience.- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusionPreferred Qualifications Undergraduate degree in a relevant discipline. University degree (Master’s degree/Project Management certificate preferred) in adult education, educational technology, distance education, or educational psychology, or another area that directly relates to the provision of continuing professional development for physicians in BC. Training in project management an asset. Minimum of four years related experience in adult education or continuing education programs Experience in the CPD domain with particular sensitivity to the context of health care delivery and knowledge of the BC medical system contextualized to practiceIntegrates equity, diversity, inclusion and mutual respect as values in their work.Ability to connect with physicians and other health care professionalsMinimum of four years’ experience in an administrative role with demonstrated experience in a cost recovery environment Experience in teaching adults an assetEducational implementation an asset. Experience with grant/proposal writing an asset.High level of proficiency with Microsoft Excel, Word, PowerPoint, and Adobe Acrobat. Familiarity with web authoring, design software, and CRM an asset. Interest in new technologies an asset.Demonstrated knowledge and expertise of information technologies and communications toolsDemonstrated knowledge of effective instructional design Database experience an asset; data analysis software (SPSS or equivalent) preferred Experience with the requirements and procedures of educational research including experience with a variety of research traditions and methodologiesExperience in working with the medical communityAbility to communicate effectively verbally and in writing.Ability to analyze problems, identify key information and issues, and effectively resolve problems.Ability to effectively recruit, train, supervise, and motivate employees.Ability to explain, assign, and monitor work.Ability to manage staff performance by establishing standards and goals, evaluating performance, providing feedback, and taking corrective action.Effective interpersonal and organizational skills.Effective supervisory, organizational, and time management skillsAbility to exercise tact and discretion Ability to prioritize work, multi-task, and to meet deadlines Ability motivate employees and colleaguesAbility to build relationships and work collaboratively with project leadership and partners as well as all others involved in the delivery of educational initiativesDemonstrated ability to work effectively both in a team environment and independentlyAbility to show initiative and good judgmentAbility to travelFluency in French or strong French language skills an asset.