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Director of Application Management Services (AMS)
Job Information
Job Title: Director of Application Management Services (AMS)
Job Requisition ID: 60246
Ministry: Health
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: July 5, 2024
Classification: Senior Manager Zone 2
Salary: $4,274.26 to $5,427.68 bi-weekly ($111,558 - $141,662/year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx
The Ministry of Health leads work in the areas of Alberta health insurance and benefits, doctors, hospitals and facilities, and other healthcare supports and information. For more information on the work Alberta Health does, visit this link: https://www.alberta.ca/health.aspx
The Director of Application Management (AMS) is responsible for operational and strategic oversight for the effective delivery of AMS for Alberta Health (AH) department. These services include management, development, enhancement, operation, support and maintenance services through outsourced vendors for all production IT applications used by AH and components of the Electronic Health Record (EHR).
The Director of AMS has a direct impact on the achievement of objectives around the continuous operation of AH and EHR critical business IT applications. This includes operational oversight of all AMS and ensuring that effective and efficient delivery of services is provided according to the terms of the contract that is developed and put in place by the Director of AMS. The successful candidate is required to develop, lead and maintain partnerships and working relationships with a significant number of diverse internal and external stakeholders to provide leadership to develop a coordinated AMS strategy that meets the department’s strategic objectives.
Reporting to the Executive Director of the Information and Technology and Operations (ITO) Branch, the Director of Application Management Services is responsible for:
- Develop and implement effective and sustainable strong management business processes and policies that enable the effective delivery of IT Application and Management Services and IT Application Development Services
- Develop and implement effective and sustainable strong management business processes and policies that enable the effective delivery of IT Application Development Services (ADS)
- Ensure new and existing IT applications are managed and enhanced to meet changing business requirements and technical needs
- Ensure quality AMS and ADS are provided by the AMS Outsourced vendor.
- Establish and maintain effective customer relationship protocols.
- Manage significant budget and resources to deliver AMS/ADS services to the department.
- Manage Business Intelligence Environment (BIE) complex set of information technology, IT applications and large databases that are manipulated to provide information to AH business units, researchers and other stakeholders who have a need for provincial health information.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf .
Our ideal candidate is someone who demonstrates the following competencies:
Drive for Results: Ability to know what outcomes are important to the organization and to maximize resources for problem solving by anticipating potential challenges and finding more practical solutions
Build Collaborative Environments: Ability to work with internal and external stakeholders to achieve effective outcomes
Systems Thinking: Ability to look at the bigger picture of how teams, projects and decisions affect the overall mandate of the Health Ministry with its many internal and external stakeholders
Creative Problem Solving: Ability to solve problems by looking at alternatives and innovative approaches then quickly analyzing and strategizing options to resolve issues for successful outcomes
Qualifications
University degree in Computer Science, Computer Engineering, Commerce, Business Administration, or related equivalent and supplemented by seven (7) years in information technology environment. Equivalencies will be considered.
Equivalency:
Related experience or education may be considered as an equivalency on a one for one basis.
- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education
Required experience includes:
- Experience in leadership role with proven success managing complex issues.
- Experience negotiating and working with multiple internal and external stakeholders.
- Experience in contracting and service procurement.
- Experience in managing AMD/ADS vendors and contracts.
- Experience applying an integrated approach to service delivery.
- Experience in a large-scale IT application management and development environment
- Experience in Project management.
Preference will be given to individuals with the following assets:
- Certification in project management
- Experience with contract management and/or working with IM and IT architectures, standards and processes
A cover letter outlining how your experience relates to the qualifications of this role is required.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards .
This competition will be used to staff one (1) full-time permanent position.
Hours of Work
7.25 hours daily/ 36.25 hours weekly, Monday to Friday
Location
ATB Place North, Edmonton, Alberta. This position requires working from the office with an option to qualify for a hybrid work arrangement (in accordance with GOA policy).
Other information:
- This position maybe used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.
- Top candidates will undergo security screening
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA has to offer to prospective employees.
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
- Leadership and mentorship programs
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Nadine Uwimana at [email protected]