Infrastructure Analyst II

Primary responsibility is to participate in planning, building, managing, monitoring and supporting infrastructure landscapes including OS, servers, storage, databases, backups, at on-premise remote server locations, following policies and processes that are compliant with industry standards (e.g. Information technology Infrastructure Library (ITIL)). This role may also collaborate with other teams in infrastructure design during new solution implementations. This role will document infrastructure landscapes, assist with escalated incidents, and mentor other employees. Applies developed knowledge of technical skills, company policies and procedures, to complete a variety of difficult assignments/tasks. Works on assignments that are difficult in nature and requires problem solving skills and independent judgement with little supervision. Responsibilities: Incident Management - Monitor systems and identify performance issues reactively. Follows standard protocols for troubleshooting standard incidents. Verify system/product operations. Works within strict time scales and elevates incidents within defined time windows. Product Installation - Perform routine installations, configurations per standard protocols. Assemble and integrate system/products Operations Maintenance - Perform routine maintenance. ESX, Windows, and virtual environment management and support Storage Area Network management and support Data backup management and support Active Directory management & Support Microsoft related services management and support (DHCP, DNS, DFS, etc...). Monitors and manages backup/restore and disaster recovery plans Infrastructure security Monitoring system performance to be proactive to possible system failures Resolve procedural, operational, and technical problems Interact with other Holcim Group companies to leverage and develop Holcim “Best Practices” for technologies supporting portfolio applications Collaborate with business representatives, Architects, process area Business Relationship, Application Support Leads, Business Services for portfolio related strategic planning, status, architecture and integration activities Other duties as assigned Qualifications: Education: High School diploma/GED Additional Education Preferred: Bachelor's/University Degree Preferred field of study: Computer Science/Information Systems Work Experience: 3-5 years Travel Requirements: Travel less than 15% Additional Requirements: Licences/Certifications: VMware Certified Professional, Microsoft Certified Professional, Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent experience. Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and/or Google Sheets Knowledge/Skills/Abilities Required:  Experience with VMware ESX and Windows Operating Systems, Virtual environments Experience with Storage Area Networks, Microsoft services (AD, DHCP, DNS, etc…), Familiar with Citrix solutions, DHCP, DNS, DFS and NTP, High Availability, and tape backup solutions Familiar with network architecture and infrastructure security Backup/restore experience Able to adjust to changing priorities and meet deadlines Strong analytical and problem solving skills. Good verbal and written communication skills. Ability to work as part of a team in a fast paced environment Ability to work independently Must be available to work on an on-call basis as scheduled by management Must be available 24x7 to respond to critical incidents or business impacting project deliverables Critical Competencies:  Licence to Lead Identifies Hazards & Controls Risk – Actively manages risks by ensuring that all related control activities are implemented. Think the Business Analysis and Problem solving – Analyses issues and problems to make sound decisions on daily activities. Deliver Results Manages Execution - Ensures that work is completed to achieve the goals efficiently, effectively and according to Group standards Customer Focus – Meets customer needs with reliable responsiveness. Supports Action, Change & Innovation – Demonstrates and fosters a sense of urgency and strong commitment to achieving goals. Energize People Communication – Listens and shares information clearly and concisely to maintain an environment in which people communicate honestly and openly. Cultivates Relationships & Networks - Cultivates and maintains positive relationships with others in a friendly and respectful manner. Fosters Teamwork & Collaboration – Fosters collaboration to accomplish the unit goals. Acts as a Role Model Establishes Trust & Confidence - Shows consistency between words and actions, following through on commitments; accepts responsibility for own performance, not undermining others, but acting fairly, truthfully and consistently with Holcim policies. Adapts & Learns - Deals constructively with mistakes and setbacks; accepts feedback, learning from experience; adapts to the situation. Level of Autonomy/Authority: How often is this position given: Supervision: Infrequently Instruction: Infrequently Discretionary authority: Infrequently Authority over others: Seldom Physical Demands:  Amount of time Stand 30% to 60% Walk 30% to 60% Sit 30% to 60% Use hands to finger, handel, or feel Under 30% Reach with hands and arms Under 30% Climb or balance None Stoop, kneel, crouch, or crawl Under 30% Talk or hear Over 60% Taste or smell None Mental Demands:  Amount of Time Concentration & attention: Over 60% Conflict/difficult situations 30% - 60% Coordination of others 30% - 60% Decision making 30% - 60% Perform calculations Under 30% Processing complex verbal & written instructions 30% - 60% Reasoning and analysing 30% - 60& Time pressure 30% - 60% Working alone in isolation None Work Environment:  Amount of Time Wet or humid conditions (non-weather) None Work near moving mechanical parts Under 30% Exposed to hazards (heights, electricity, chemicals, explosives) Under 30% Atmospheric conditions (fumes, odors, gases, dust, poor ventilation) Under 30% Outdoor weather conditions Under 30% Extreme cold (non weather) for periods of time None Extreme heat (non-weather) for periods of time None