Integration Specialist

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture feed each other and are safeguarded with the same level of attention. Our values & principles include:We make our clients successful - we look at ourselves from the customer's point of view and strive to create an exceptional customer experienceWe execute and deliver - we set ambitious goals for ourselves and are energized about meeting themWe debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutionsWe innovate to inspire - we value innovation in products, user experiences, and business practicesWe collaborate to achieve more - we work as one team to achieve more than we would on our ownWe empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievementsJob DescriptionYou will be working as part of the client engineering customer success team, a team of dedicated and talented engineers and post-sale specialists.As an Integration Specialist at Vention, you will master every aspect of our machine automation technologies and become an industrial automation expert. Your goal is to help our clients resolve their automation challenges in the most efficient and streamlined manner. To achieve this, you will lead the creation and validation of our client's machines' automated components (robots, mechatronics components, and programming); as well as leading the creation of material that enables our clients to become self-reliant in designing their automation solutions. More specifically you will:Be an expert resource within Vention for all automation challengesParticipate in client discussions, in collaboration with the sales team, to identify best-suited solutions for Vention's clientsDesign, program and validate automation systems based on client's specifications (i.e., Vention MachineMotion controller, Vention MachineLogic programming, Python, robot programming, etc.)Program and validate robot applications (Fanuc, Doosan, Universal Robot, EPSON, ABB)Support operations, logistics, and quality control cases and situationsProvide timely technical support to clients designing automated machines and operating Vention equipment on their manufacturing floorManage the ticketing system for all client support requests including those from remote support callsDevelop and maintain a range of support assets for Vention's clients, including how-to-guides, forum posts, troubleshooting guides.Establish the foundations for a Vention technical user community, such as maintaining the Technical FAQ, building a user technical forum, etc.Provide feedback to the Vention Product Development team on new features and improvements for the Vention automation platformBe open and able to travel (up to 10% of time, US and Canada) to client facilities to help resolve technical robotics and automation situationsExperience with PLC programming is an assetQualificationsMechanical/Electrical/Electronics/Mechatronics/Robotics Engineering background mandatoryDemonstrated ability to lead client discussions with a focus on technical solutionsVery strong oral and written communication skills (English is mandatory. French, Spanish, and German are good to have)Great project management and multi-tasking abilityKnowledgeable in various programming languages, including PythonKnowledgeable in robot programming or showing interest in learning robot programmingAdditional InformationHow We Take Care of YouFlexible paid time off and remote work policiesThe BDR Team works from the office 4 days a week and from home on Fridays. This is to promote team cohesion, coaching, and sharing best practices.Complimentary beverages and snacks so that you are fueled and ready for your dayGlobal comprehensive health plans so you feel your bestFun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nightsTime off to volunteer and give back to your community.What to Expect in Your InterviewInitial CallMeet the TeamDecision & OfferCommitment to Equal Employment OpportunityOur culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes, and strategies that will have a lasting impact.When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long-term relationships as a result of the intensity and passion.We’re passionate about helping you do your best work. Claim your seat and find out what you can do!If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway! We are happy to chat and get to know you better while you can understand the role as well! #J-18808-Ljbffr