Optimum General Inc. / Montreal / Permanent / Full time
This position is responsible for directing the claims operations by defining claims handling philosophy, setting policies, standards, procedures and reserving guidelines and monitoring adherence. The person is also responsible for providing authorities, support and coaching to the branches.
Specific responsibilities
- Develop and update claims policies, standards, procedures and reserving guidelines and monitor adherence
- Ensure that claims policies and practices take into consideration the market and the company vision and objectives
- Provide support to branch management to ensure the technical competencies of local claims management.
- Conduct audits to verify compliance with policies, procedure and guideline
- Provide support to branch management and staff in the implementation of policies, procedures and guidelines
- Approve claim settlements exceeding branch authority
- Liaise with the Head Office’s Senior Management with periodic and ad hoc reports
- A ctive participant of the Internal Management Committee
Experience/training
- Post Secondary Education
- Minimum 15 years of direct claims handling
- Five years leading a team
- CIP or FCIP designation
- Working knowledge of Ontario Auto and SABS
- W orking knowledge of property and casualty claims
- Solid analytical skills with ability to question assumptions
- A curious mind
- Strong communication, management and interpersonal skills
- Ability to think and act strategically and to implement changes
- Solutions-oriented
- Strong project management and negotiation skills
- Demonstrated leadership; executive presence
As a stable, preferred property & casualty insurance company in Canada that is fully committed to independent brokers, we provide specialized and innovative solutions to our valued broker partners and policyholders. Our adaptive products are exclusively available through an extensive distribution network of selected independent brokers across Canada.
Committed to and driven by long-term relationships, we provide personalized service and customized products to meet the emerging needs of individuals and businesses. Commercial property and liability, personal property and automobile insurance are at the core of our business lines. Our client-oriented and knowledgeable experts underwrite a variety of risks, including niche and non-commodity segments.
Since 1976, our team provides insurance to Canadians from our offices located in Québec, Ontario, Manitoba, Alberta and British Columbia. Optimum General Inc. is a Canadian company operating through its three subsidiaries: Optimum Insurance Company Inc., Optimum West Insurance Company Inc. and Optimum Farm Insurance Inc.
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