Continuous Process Improvement Specialist

About UsAt MSH Americas, we believe that passion drives purpose and that purpose makes work fulfilling. We're on a mission to create a positive global impact, and we're seeking ambitious individuals who share our core values and dedication to excellence. Join us and be part of a team where your work truly matters.About YouAs a Continuous Improvement Specialist, you bring a strong blend of technical, analytical, and communication skills, with a proven ability to lead process improvements that boost efficiency, quality, and customer satisfaction. You'll thrive in a fast-paced, dynamic environment where you can work independently, yet collaboratively with cross-functional teams. Your expertise in digital transformation and change management, along with your passion for driving measurable results, will be key to your success in this role.You'll work closely with various stakeholders to assess processes, identify areas for improvement, and implement strategic initiatives that align with MSH’s objectives. From leading teams to streamlining workflows, your contributions will have a direct impact on operational efficiency and customer experience.In this role, you’ll get to experience:Conduct thorough assessments to identify inefficiencies and improvement opportunities.Analyze data and recommend actionable process changes to enhance performance.Lead cross-functional teams to design and implement cost-effective, customer-focused solutions.Use data-driven insights to support process improvement recommendations.Document and develop new procedures, ensuring long-term sustainability.Partner with QA teams to address root causes and elevate customer satisfaction.Drive digital transformation initiatives, including eClaims and automation projects.Stay informed on industry trends to continuously enhance operational excellence.What you bring:Bachelor’s degree in Business Administration, Engineering, or Operations.5+ years of experience in process improvement or business process management.Lean Six Sigma Green or Black Belt certification.Proven success in leading cross-functional teams in a fast-paced environment.Strong project management, data analysis, and problem-solving skills.Excellent communication and conflict management abilities.Expertise in process improvement methodologies like Lean and Six Sigma.Experience with digital transformation tools such as Virtual Agents, RPA, or ChatBots.Insurance industry experience.Bilingual proficiency in English and French.What’s in it for YouHybrid work environmentComprehensive health benefitsEmployee assistance and wellness programsMinimum of 3 weeks vacation, plus sick and flex daysOpportunities for career growth and skill developmentAn inclusive work culture that values diversitySupportive leadership that prioritizes your well-being and professional successMSH Americas is an Equal Opportunity EmployerWe are committed to fostering an inclusive workplace where all individuals feel welcome. We encourage applications from candidates of all backgrounds and provide reasonable accommodations to ensure fair access throughout the hiring process.