Client Experience Partner

Job Description - Client Experience Partner (0032405) Location: Canada (Remote) Description: *Must be located in Canada* Client Experience Partners are responsible for developing project management and project controls, varying in size and complexity. This position is accountable to ensure high quality, precision implementation of accounts into existing ManpowerGroup operational systems and processes. A key position in the ManpowerGroup organization, responsible for building service delivery credibility and confidence to our major clients. This position has high potential financial exposure as high quality implementations can build sales or conversely seriously damage client confidence in ManpowerGroup. Making an Impact: Manage communication and coordination between the project team, the client, and other stakeholders. Oversee and manage client operations and administration support activities for clients. Serve clients through the client life cycle, resolve complex operational issues, and monitor requests through execution. Escalate complex issues and requests to more senior staff as needed. Manage the client’s functional requirements by working closely with Sales and Product Management early in the Sales cycle. Manage a complex account portfolio ensuring seamless transition from integration and implementation to client maintenance. Work directly with the entire Client Experience team and cross-functional teams through multiple implementation projects concurrently. Understand complex processes related to selling, organizational readiness assessment, legal contracts, systems requirements, requisitions, assignments, time capture, invoicing, financial set-up, onboarding, risk, reporting, staffing, and training needs. Play a lead role in planning, executing, monitoring, controlling, and closing out projects. Prepare and deliver presentations to clients, track deliverables, and define cadence for each project. Act as a liaison to the client for the Sales, Delivery, Program, and Client Operations Group. Collaborate directly with Sales and the Client to understand needs and execute contract requirements. Operationalize the contract including invoicing, reporting, assignment transition, payroll, and onboarding requirements. Support client implementations cross-brand for ManpowerGroup US & Canada. Work closely with compliance and legal in the contract review process for operational requirements. People Leadership: Provide strong leadership to the assigned project team for each client implementation. Communicate effectively to all levels within a client’s structure as well as within ManpowerGroup. Your Typical Day and Other Key Details: Project manage the integration of new business into the company and client’s operational systems. Develop and manage assigned Client Implementations ensuring ManpowerGroup’s readiness and capability. Participate in requirements gathering early in the selling process. Develop Project Charters, Project Plans, and manage resources. Implement and deliver efficient operational processes related to the client contract. Liaise between internal and external stakeholders for logistics planning. Drive and manage Development and Support Signoffs with clients. Ensure seamless, timely Associate transitions and MPG/Client readiness. Ensure robust training for both Clients and ManpowerGroup staff. Complete and maintain client account summaries and documentation. Conduct program acceptance with both clients and ManpowerGroup support groups. Supervise a matrixed organization including direct supervision of assigned Project Professionals. Qualifications: Required: Bachelor's degree or equivalent experience required. Five (5) to seven (7) years experience managing an account portfolio or account integration process required. Understanding of system requirements for various MPG and client applications. Very strong problem analysis and problem-solving skills including Project Management skills. Ability to manage multiple priorities; flexible. Ability to communicate technical concepts to a non-technical audience. Experience in customer-facing roles. Ability to understand and uncover underlying problems by asking questions and thinking critically. Nice to Have: Project Management certification is preferred. ManpowerGroup is proud to be an equal opportunity workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive equal consideration for employment without regard to race, religion, Indigenous status, age, gender, gender identity or expression, sexual orientation, the presence of any physical, sensory, or mental disabilities, protected veteran status or other legally protected status. ManpowerGroup provides a working environment and culture that is free from barriers and seeks to correct conditions of disadvantage in employment for all, including the request for reasonable accommodation. Should you require reasonable accommodation during the interview process please contact [email protected] for assistance. #J-18808-Ljbffr