Implementation Manager, Global Payroll

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America"s best startup employers by Forbes.We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.About the roleThis is an exciting opportunity to be a foundational team member of Rippling's Global Implementation team. Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers across various segments to implement and drive the adoption of Rippling's global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling's global products as well as strong commitment to customer experience.Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience! Please note this is an individual contributor role, not a people management position. What you will doBecome a Rippling expert - You'll be a go to resource for our customers within 60 days and with internal colleagues within 90 daysPartner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform ImplementationDrive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients' use cases and aligning them to Rippling's best practicesPartner with and provide global payroll expertise to our customers and internal Rippling peersPitch in on developing/documenting implementation processes and best practicesUnderstand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and productsWhat you will needMinimum 3 years of experience with HR, Payroll, and Finance domains.Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracksYou love interacting with customers and always seek to deliver a great customer experienceCreative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requestsConfidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to FinanceComfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockersBonus2+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS companyProficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac computersAdditional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected] highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee"s role.#li-hybrid #li-remotePI242763686