Business Analyst

Skills and Responsibilities: • Guidewire -Sr Business Analyst Prepare Business requirements documents for changes and enhancements. • Test and validate all changes prior to implementation to ensure quality and accuracy aligns with Aviva regulatory audit and risk & control standards. • Document system processes for Guidewire Billing Center • Identify impacts on business processes based on detailed solutions and strategies. • Work collaboratively with Guidewire developers to determine both the workaround and the fix to the issue. • Write technical documents to describe operating procedures. • Proactive monitoring of system behavior within the operations to ensure that core systems are functioning effectively. • Creating/enhancing job aids as well as any relevant documentation within Billing. • Recommend process improvements for Guidewire workflow, moving towards the goal of increasing efficiencies. • Identify and recommend process improvements in the department. • Create systems models, specifications, diagrams, and charts. • Work closely with the Team Leader, and Business Stakeholders to understand current business processes. • Translate business issues/challenges and objectives into viable quality technical documentation and be able to recommend alternative solutions."