Technical Operations Manager - Expanded Mining page is loaded
Technical Operations Manager - Expanded Mining
Apply locations Edmonton, AB, CA time type Full time posted on Posted 2 Days Ago job requisition id R-2024-2136Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Responsible for the daily field and outage repair execution, and customer interaction of the branch and the delivery of branch goals and objectives; in addition to adhering to Finning’s Customer Service Commitment and Service Excellence Operational process. This includes providing clear and effective leadership, demonstrating a healthy and safe work environment for all branch employees, and facilitating targeted levels of customer satisfaction.Job Description:
Major Job Functions:
- Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.
- Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the appropriate safety training required for their position, monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero
- Demonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching and mentoring and supporting growth, development and training opportunities.
- Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
- Share Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website.
- Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements. Deliver business results by generating field service opportunities with customers and regional Finning sales representatives. Taking a direct sales leadership role when required.
- Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employees
- Manage the successful execution of Finning’s Service Excellence Operational process and customer service commitment within the branch
- Owns successful execution on the customer contract (if applicable)
- Direct timely resolutions to customer issues and goodwill settlements
- Responsible for investigating service eforms related to variances, service warranty and service re-do
- Create annual budget, forecasting and review applicable contract management emails if required
- Actively purse monies from CAT recoveries
- Responsible for maximizing recovery of components from CAT and OEM
- Drive field service sales and execution
Specific Skills:
- Exceptionally strong interpersonal skills
- Strong written and verbal communication and presentation skills
- Proven leadership, coaching, mentoring, people and team development skills
- Strong analytical, problem solving and decision making skills
- Proven Financial business acumen
- Proven relationship management skills with a strong customer focus
- Leadership for Safety Excellence Training
- Strategic business planning
Experience:
- 8-10 years of previous supervisory or leadership experience
- Previous experience on the repair and execution side of business
- Strong mechanical aptitude to expand technical expertise knowledge base and gain experience
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Us
About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
OUR DIVISIONS
- Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
- Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
- Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
- Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
- Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
- OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.