Job Details: Quality Assurance Specialist
Role Profile Carbis Bay Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for a Quality Assurance Specialist to join our bustling St Ives teams!
Key Responsibilities
Key Responsibilities Reporting into Quality Assurance Manager, our newest Executive will become a key player within our team, responsible for:
- Liaising directly with owners to organize and complete annual quality inspection visits.
- Carry out quality and compliance visits to our property portfolio.
- Generating reports and sharing with our owners
- Making suggestions on upgrades and improvements to make sure the property meets or exceeds customer
expectations.
- Supporting owners to resolve issues and make updates where required, to meet the grading or improve the grading.
- Advising owners where it is possible to make improvements to increase revenue and bookings for the property.
- Ensuring property descriptions are accurate, including description, amenities, photos and directions.
- Providing Inventory checks for owners
- Role requires frequent travel to and from properties to carry out inspections.
- Arranging for updating of photography, where necessary
- Liaise directly with new owners as requested by our Business Development Team to carry out advisory quality and compliance visits for new owners joining our portfolio.
- Provide both written and verbal feedback to owners on quality and compliance issues and incorporate feedback from customer reviews.
- Assisting with the production of a Property manual for each new Property
- Responding to and resolving in-house guest issues which come through via the HUB and require interaction locally.
- Carry out light maintenance when appropriate e.g., replacement light bulbs, batteries, tv retuning, boiler repressure etc.
- Liaise directly with other departments, including maintenance and housekeeping for our managed service properties with any relevant feedback and ensuring all properties remain compliant.
- Supporting our QA’s from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around
- Ensuring vehicle fleet is serviced, maintained, taxed and MOT’d.
- To cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand
The Quality Assurance Team will be accountable for:
- Identifying, prioritise and arrange property inspections across our portfolio of properties, record results and liaise directly with our owners with the outcome. Providing quality feedback to owners and providing best advise for improvement, setting
timescales for completion of any work and follow-up for closure of outstanding items.
- Overall accountability for the Quality & Compliance offering, ensuring the inspections remain current and practices evolve over time. Producing new content and proposals as and when required.
- Ensuring all owners are aware of the need to provide legislative documentation for their property and ensure all documents are uploaded onto their owner portal, in line with required timescales and kept up to date.
- Managing compliance of our local office, ensuring that all offices hold the necessary certifications, staff are adequately trained in first aid, regular fire drills are undertaken and annual Health & Safety courses are renewed for all staff. Working with third party providers to facilitate any necessary work.