Manager, Data Science

Job DescriptionMISSIONThe Manager of Data Science leads Indigo’s data science and AI practice, supporting the business by building and maintaining Indigo’s AI and ML models and building and publishing segmentations and audiences for targeting, all of which power Indigo’s personalization strategy.   KEY PERFORMANCE METRICSCustomer engagement through high-quality predictive models.Revenue growth through improved assortment and pricing modellingTraffic, frequency and retention of our strategic customer segmentsStrength of relationships with key leaders across Merchandising, Marketing and Channel LeadershipTeam employee engagementAccuracy of analyses and results in a timely mannerKEY ACCOUNTABILITIESFunctionalAct as an advocate for the customer by placing them at the forefront of all design and decision-making processes.Build and maintain Indigo’s Data Science practice.Build and champion business processes that leverage predictive modelling, segmentations, product recommendations, and targeted promotions and offers.Support the development of Indigo’s data language and ensure it is used throughout the business.Manage the priorities and backlog of the data science team, with accountability for deliverables' quality, budget, and timeliness.Prioritize coaching, development, and knowledge sharing across the data science team, and introduce learnings from global best practices.Act as a subject matter expert and ambassador in Indigo’s data structure, tools, processes, key metrics, and analytic methodologiesIdentify and integrate technology to create an innovative and efficient data science teamChallenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them PeopleBuild strong teams by attracting and developing the best talentBring out the best in others, empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goalsCollaborate with others to drive flexible and iterative solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedbackAccountable for the overall engagement, productivity, turnover and bench strength of the teamCulturalModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and/or the organizationSCOPEReports to: Senior Director, Data Science OperationsKEY RELATIONSHIPSInternal:Digital MarketingLoyaltyMerchandisingOnlineITBusiness Intelligence & Digital Analytics teamsExternal:Third-party consultantsContract programmers (data management)CRM/Loyalty technical support#LI-HybridQualificationsQUALIFICATIONSWork Experience / Education / CertificationsUniversity educated, preferably statistics, mathematics, engineering or computer science5+ years of demonstrated experience in analytics, preferably applied to retail or consumer goods3+ years of direct leadership experienceProven ability and experience analyzing customer data for actionable business insightCompetencies / Skills / AttributesSkilled at considering business challenges and recommending solutions that leverage data and data scienceDemonstrated expertise building predictive ML/AI algorithms (supervised and unsupervised) and recommendation systemsStrong SQL and Python skills and demonstrated experience are required. Experience managing data and delivering models through Snowflake is highlyl valued.Experience using Large Language Models, and packages such as Pandas, Numpy, scikit-learn, nltk, and Snowpark is highly beneficialEffective communication skills that include excellent written, oral, and presentation abilitiesDemonstrated time management skills: the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environmentDedication to exceed performance expectations and approaches work with a sense of urgency and passionPassionate about the Indigo brandAdditional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. WELCOME HOME