Lead IT Application Specialist Technical Operations Oakville, Ontario

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lead IT Application Specialist who will be a technical leader, responsible for architecting, implementing, and maintaining Geotab's critical enterprise IT applications. This role requires a deep understanding of cloud technologies, containerization, GitOps, and automation, along with a strong commitment to delivering exceptional technical support and driving innovation within the team. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Lead IT Application Specialist your key area of responsibility will be to drive technical projects, act as an escalation point for complex application issues, and mentor other IT Applications Specialists. You will collaborate closely with business stakeholders to understand their needs, while continuously researching and implementing best practices to ensure Geotab's IT application landscape remains cutting-edge and robust. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results. How you'll make an impact Contribute to defining strategic direction, planning the roadmap, and synthesizing feedback to ensure team success Lead the end-to-end lifecycle management of enterprise IT applications, including design, development, testing, deployment, and ongoing support Take ownership and act as a technical lead on complex/long-term IT Application Support related projects and contribute to their implementation, including defining scope, requirements, communicating project progress, challenges and solutions, while ensuring timely delivery Lead the integration of new applications with existing systems, ensuring seamless functionality and data flow Ensure applications are optimized for performance, security, scalability, and user experience Build relationships and act as an SME/technical escalation point to other IT Applications Specialists and other business units for application-related matters Work closely with business owners in order to understand business needs and manage expectations of users being supported Design, configure, implement and maintain applications and service requirements while researching and establishing best practices continuously pushing the technology envelope at Geotab Oversee and resolve complex IT Application issues Provide technical support for Application Support escalations Create and maintain documentation for configuration, processes and procedures Mentor other IT Applications Specialists and work with manager to set the direction of the team and guide key stakeholders on execution choices and trade-offs, and advise the manager with insights and recommendations to improve the team Present and lead technical discussions and training at the department wide level Collaborate with the Security team to address vulnerabilities and ensure applications are secure Participate in a 24x7 on-call rotating schedule What you'll bring to the role 8 - 10+ years of experience in technical, functional & system support of IT applications 7+ years of experience with Cloud Platforms (platform components, assembling applications, and system architecture), container runtimes, preferably Docker and container orchestration tools, preferably Google Kubernetes Engine (GKE) or other K8s platform 5+ years experience with GitOps using platforms like Flux, ArgoCD, Atlantis, Helm Advanced knowledge of CI/CD design and infrastructure, on GitLab Advanced administrative knowledge of GitLab in a self-hosted distributed environment Advanced knowledge of GitOps tooling, preferably ArgoCD Advanced knowledge of SSO methodologies (SAML, OIDC, LDAPS etc.) and Centralized Identity and Management (CIAM) systems like Keycloak Expert in managing and supporting Linux-based environments Strong programming/scripting knowledge - Powershell, Python, Bash, etc. and an automation first mentality Advanced knowledge of ChromeOS, Windows and Linux OS installation, configuration, troubleshooting, and maintenance Excellent (internal) client facing skills and communication Experience with cloud computing platforms including Google Cloud, AWS, and Microsoft Azure Experience with Zero Trust Architecture Able to work well under pressure and respond to fast changing priorities and deadlines Highly organized and able to manage multiple tasks and projects simultaneously Excellent verbal and written communication skills A strong team-player with the ability to engage with all levels of the organization Strong technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides) Responsible for the contribution and maintenance of the departmental WIKI Entrepreneurial mindset and comfortable in a flat organization This position has no managerial responsibilities and no direct reports If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data. #J-18808-Ljbffr