Custody Operations Administrator

Butterfield will be closed on Monday, 20 June, 2022 for National Heroes Day. To access your accounts, please use our Butterfield Online, ATM and mobile banking services.



Our Banking Centres will re-open on Tuesday, 21 June, 2022 from 9:00 a.m. – 4:00 p.m.

We have moved! Our new address is: PO Box 250, IFC6, IFC Jersey, St Helier, Jersey, JE4 5PU.

Butterfield will be closed on Monday, 13 November, for the Remembrance Day public holiday. Our Banking Centres will reopen on Tuesday, 14 November, at 9 a.m. To access your accounts, please use Butterfield Online and our ATM network.

Old Sterling Banknotes – removed from circulation on 1 October 2022.

Please be advised that as of Saturday, 1 October 2022, Butterfield will not accept old paper sterling notes for banking deposits or transactions as they will no longer be legal tender. The official last day of use is Friday, 30 September 2022.

Butterfield clients are encouraged to deposit old notes or swap them out for the new polymer ones at any Butterfield Banking Centre before Saturday, 1 October 2022. From this date, only polymer sterling banknotes will be accepted.

We will be closed on Monday, 23 January 2023 for National Heroes Day. Our Midtown Plaza Banking Centre will be this Saturday from 9:00 a.m. until 12:00 p.m. and otherwise all Banking Centres will reopen on Tuesday, 24 January 2023, with normal operating hours of 9:00 a.m. - 4:00 p.m. You can continue to access your accounts during the public holiday by using our Butterfield Online, ATM and mobile banking devices.

Please be advised our General Terms and Conditions have been updated in reference to a new clause 11.3. Please click here to view the full document.

Holiday Banking Hours:

Butterfield will be closed from 2 p.m. on Friday 23 December and will reopen 9 a.m. Wednesday 28 December, 2022.

We will close again from 4 p.m. on Friday 30 December, 2022 and will reopen 9 a.m. Tuesday 3 January, 2023.

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Update on Saturday Banking: Saturday Banking will be temporarily suspended as we allow time for annual training and infrastructure investment initiatives. To access your accounts, please use our Butterfield Online, ATM and mobile banking services. Saturday Banking hours will resume as normal on March 4th.

Please be aware that we will be carrying out work on our technology systems from6 pm on Friday, 6 October. Butterfield Online and Saturday Banking will be unavailable this weekend.All services are expected to resume as normal on Monday, 9 October.

Cup Match Banking Hours:
Butterfield will be closed on Thursday, 3 August and Friday, 4 August, 2023 for the Cup Match Holiday. To access your accounts, please use Butterfield Online or our ATM network. We will reopen our Front Street Banking Centre on Saturday 5 August from 10:00 a.m. - 3:00 p.m., followed by all Banking Centres on Monday, 7 August, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Butterfield will be closed on Friday 29 March and Monday 1 April 2024 for the Easter holiday. To access your accounts, please use Butterfield Online and our ATM network.

Our Banking Centres will re-open on Tuesday, 2 April 2024 at 9:00 a.m.

Update on Saturday Banking:We are pleased to announce the return of Saturday Banking. Our Front Street Banking Centre will be open from 10:00 a.m. to 3:00 p.m. every Saturday for you to take care of your personal banking needs.

Update on Saturday Banking:Saturday Banking will be temporarily suspended effective 15 July 2023, as we allow time for annual training and infrastructure investment initiatives. We will advise when Saturday Banking services have resumed. To access your accounts, please use Butterfield Online and our ATM network. We apologise for any inconvenience caused.

Hurricane Lee Advisory:Please be advised that our offices and Banking Centres in Bermuda will be open for business from 12:00 p.m. to 4:00 p.m. today.

The ATMs at Collector’s Hill, Modern Mart, Somerset MarketPlace and Somerset Banking Centre are back in service and Saturday banking will be available tomorrow at Front Street from 10:00 a.m. to 3 p.m.

We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre.

Please be advised that our Banking Centres will be closing at 2:00 p.m. on Friday, 6 October. Butterfield Online will also be unavailable this weekend from 4:00 p.m. on Friday, 6 October until Monday, 9 October at 9:00 a.m.as part of a scheduled systems update.

Our Island Saver Instant Access account now has a reduced minimum of£10,000. Click here for more details

Our Fee Schedule has been updated, effective Friday, 1 March 2024. For full details, please review the Fee Schedulehere .

Butterfield will be closed on Friday, 24 May 2024 for the Bermuda Day public holiday. To access your accounts, please use Butterfield Online and our ATM network.

We will reopen our Front Street Banking Centre on Saturday 25 May 2024 from 10:00 a.m. - 3:00 p.m., followed by all Banking Centres on Monday, 27 May 2024, with our normal operating hours of 9:00 a.m. - 4:00 p.m.

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below.

Our Schedule of Charges for Personal and Corporate Banking services have been updated, effective Tuesday, 2 January 2024. For full details, please review the Schedule of Charges documents in our website footer below.

We are pleased to confirm that from 1 June 2024, as approved by the Royal Court of Jersey on 14 May 2024, our Jersey business will become Butterfield Bank Jersey and will operate as a branch of Butterfield Bank (Guernsey) Limited. This change to our business structure has been made to help us serve you better.

Please click here to view our Standard Settlement Instructions reflecting this change. Please note, there is no change to our payment details or to any of the products we offer.

Custody Operations Administrator

May 03 2024

Take a step in the right direction.

Custody Operations Administrator

Reporting to the AVP, Custody Operations, the Custody Operations Administrator is responsible for providing administrative support for the daily Operations functions, including processing daily corporate actions, attending to security setup and amendment requests, and booking, allocating and releasing trades, subscriptions, redemptions and wire payments in various systems. The Administrator will ensure deadlines are met for US and Non-US traded securities, and mutual and alternative investment funds, while strictly following the operations guard lines. Additionally, the incumbent is responsible for all aspects of security pricing and validation in the custody system.

About the team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers range from personal bank account holders to corporate and wealth clients. Banking Operations is a fast-moving environment, where innovation is at the heart of the team’s everyday responsibilities to provide services that keep Butterfield at the forefront of financial services.

Your responsibilities will include:

• Accurately inputting all assigned trading activity into the custody system and sub custodian online portals in a timely manner.
• Cross-checking reports to ensure all trade details are accurate to ensure a timely settlement.
• Liaising with brokers, depots, account administrators and custodians to ensure trades, subscriptions and redemptions are settled on contractual settlement dates.
• Processing and releasing redemptions, subscriptions and wire payments in sub custodian online portals and our internal banking system.
• Verifying and releasing trades in Portia Trader, BONY Workbench/NEXEN, BBH online portal and E2Gen.
• Collaborating with Legal and Compliance teams, ensuring fund investing clients meet fund and custodian AML/KYC requirements.
• Actively monitoring incoming emails to ensure all trading information is captured and client queries are responded to in a timely manner.
• Coordinating with the Cash Management team on a daily basis to ensure all trades are properly funded.
• Receiving and dispersing information from custodians to account administrators and portfolio managers on a timely basis.
• Communicating with custodians, brokers, depositories, account administrators and portfolio managers to ensure that trade disagreements and discrepancies are resolved in a timely manner.
• Supporting the investigations unit by researching and solving issues to ensure the timely resolution of any asset or cash discrepancies between the Bank’s asset management platform and the custodian.
• Regularly following up with custodians on aged Subs and Reds, and unsettled trades.
• Monitoring and validating the integrated pricing into the Bank’s asset management platform, and updating any missing prices and benchmark indices as required.
• Coordinating the set-up and maintenance of assets in the securities master file within agreed timelines.
• Setting up new securities within internal systems by cross referencing the data with vendor provided systems such as Bloomberg, and ensuring that security set-ups are validates as per the standard set-up policy.
• Identifying, investigating and resolving pricing discrepancies in accordance with set procedures.
• Accurate and timely processing of mandatory and voluntary corporate actions, such as dividend payments, reorganization, proxy, bond redemption, etc.
• Actively monitoring and correctly interpreting notifications of complex corporate action events in the global market, as well as accurately processing various entries in eligible client accounts.
• Researching and promptly responding to inquiries from internal business partners, depositories, agents, brokers, clients, investment managers, sub custodians and/or custodians.
• Assisting with internal audits and ad hoc projects as required.

Your qualifications and skills include:

• Post-Secondary degree or a minimum of two years’ experience in a Global Custody environment.
• Excellent attention to detail.
• Self-starter and team player with the ability to analyse situations to determine the best resolution possible in a fast-paced environment, ensuring minimal impact to clients.
• Ability to effectively work under pressure to meet deadlines.
• Knowledge of different types of securities, i.e. common stocks, bonds, ETF, and alternative funds etc.
• Experience in a securities processing environment considered an asset.
• Knowledge in DTC, FED, CREST and Euroclear systems considered an asset.
• Working knowledge in Portia and Bloomberg terminal an asset.
• Excellent interpersonal, customer service and communication skills.
• Good knowledge of the Microsoft Office suite of applications.

Why Butterfield?

With more than 1,300 financial services professionals across 10 international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities, comprehensive benefits, and preferred rates on a variety of proprietary financial services. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where the diversity of our employees and the talents and experiences they bring are celebrated and valued. With a 160-year tradition of service excellence, we empower individuals to achieve their goals and make a positive impact on our business, our clients and our communities.