Bilingual Customer Service Representative

Description Internal Job Title: Bilingual Customer Service RepresentativeJob Type: Full-Time,5.5 Month Contract(August 1st, 2024 – January 15th, 2025)Location: 18 Auriga Drive, OttawaWork Model: On-SiteCompensation: $21-$24 HourlyPosition Summary As a Bilingual Customer Service Representativein our BUMP (Digital Raffle Solutions) Business Developmentdepartment, you will be responsible for supporting the operations of ahigh profile local charitable raffle through the provision of administrative functions and services related to the day-to-day operations of the digital raffle, sales inquiries/issues, and the generation of high-level reports.*Note* - This is a 5.5 month contract position that may provide the opportunity to transition to full-time employment at the end of the contract term.What We Can Offer You Compensation:?A competitive hourly wage. Career:At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future. Culture: Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect. What You Will Do Support the management and operations of the raffle programs: Ensure raffle compliance with regulatory requirements Scheduleandexecutedraws Monitor sales queues Fulfill & track ticket orders via e-mail & mail Completeprize fulfillment Answer, evaluate, and prioritizerequests & incidents:  Handle incoming telephone, voicemail, email inquiries from customers Consult user guides, technical manuals, and other documents to research and implement solutions for raffle purchasers Escalate unresolvable issues in a timely manner Generate reports for regulatory purposes with a focus on accuracy and deadlines: Prepare and reconcile data Weekly reports Final reports QualificationsKnowledgeand Experience High School Diploma 3+ years of customer service experience Experience with a ticketing system is an asset, but not required Knowledge of AGCO Charitable Gaming Regulations is an asset, but not required Technical Skills Windows Operating Systems Internet Browser (Google Chrome, Microsoft Edge, Explorer) Microsoft O365 Soft Skills and Characteristics Communication Interpersonal skills Attention to detail Mandatory Requirements Fluency in English Intermediate to advanced French (comprehension, verbal and written) Security Clearance Requirements No security clearance requirements About UsBUMP is the market leader in the delivery of digital raffle solutions for charities and not-for-profits and provides fundraising solutions and services with goal of maximizing charitable revenue. BUMP is division of Canadian Bank Note Company, Limited (CBN). To learn more, visit .CBN designs and develops industry leading solutions for the following domains: Lottery and Charitable Gaming Border Security, Civil Identity, Driver Identification and Vehicle Information, and Currency and Excise Control. To learn more, visit .As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted?regarding?this competition, please?advise?the interview coordinator of any accommodation measures you may?require.