Hospitality Supervisor

Position: Supervisor Location: Thierry Ambleside Reports to: Store Manager WHO WE ARE: Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products. POSITION SUMMARY: The Supervisor is responsible for overseeing daily/shift operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required) Actively engage with guests, cultivating relationships and guest satisfaction Support in recruitment and training of new front-of-house staff Responsible for weekly and monthly inventory counts and inputting counts into reporting system Proactively place orders each week and project upcoming inventory needs Open/close store when scheduled Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met Organize daily cake order forms and work with kitchen to manage ordering needs Respond to all incoming inquiries and provide extensive product knowledge to all customers Troubleshoot any maintenance or technological issues throughout your shift Manage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Thierry experience REQUIRED EXPERIENCE AND QUALIFICATIONS: At least one year of experience in a hospitality/retail/food service environment Supervisory experience is preferred Post-secondary education in a related field such as Business or Hospitality Management An excellent multi-tasker with an eye for detail Organized and able to work under pressure in a very busy environment Excellent English communication skills Serving It Right Certification Ability to work a flexible schedule with early morning, weekend, and holiday shifts WE OFFER: Extended health benefits after 6 months of employment Competitive compensation Tip pooling Flexible schedule Staff meals This position will remain open until filled. #J-18808-Ljbffr