Visitor Experience Representative

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

Under the direction of the Military Museums Operations Officer, the Visitor Experience Representative greets visitors, and respond to inquiries regarding membership and pass sales, provide customers with information about programs and services and facility schedules. He/she receives and processes payment for facility use, maintains floats and sales records. He/She provides administrative support to the museum staff, including but not limited to correspondence, membership, filing and maintaining database. He/She provides financial information to management such as Daily Sales Reports (DSR). The Visitor Experience Representative opens and closes the facility, and performs light housekeeping duties.

Education, Certifications and Licenses

High school diploma AND some years of experience in a related field

Current CPR and Basic First Aid qualifications

Experience

Experience in cash handling, records management, preparing reports, monitoring facility usage

Knowledge of cash handling principles and procedures, loss prevention, point of sales systems, general office administration and clerical procedures

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential / Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Employee and Family Assistance Program.

Work Life Balance: Vacation pay.

Retirement Planning: Group Savings Plans.

Learning and Development: Free second language training.

This is an on-site position with an assigned work location.

October 21, 2024

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.