Customer Service Representative (Entry Level)

Location: Halifax, Nova ScotiaAbout Us: Ascent is a sales and marketing agency that partners with leading retail brands and non-profit organizations. Our focus is on delivering exceptional customer service and support while promoting products that make a difference. We’re looking for passionate individuals who thrive in customer-facing roles to join our team as Customer Service Representatives.Position Overview: As a Customer Service Representative at Ascent, you will be the face of our brand and our clients' brands, ensuring customers have a positive experience with our services and products. You'll be responsible for addressing customer inquiries, resolving issues, and maintaining customer satisfaction. This role provides a unique opportunity to grow professionally in a supportive, fast-paced environment.Key Responsibilities:Provide exceptional customer service, answering questions and addressing concerns in a friendly and professional manner.Assist customers with product and service inquiries, offering information and guidance.Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.Maintain a thorough understanding of the products and services offered to provide accurate and detailed information.Record and manage customer interactions, feedback, and resolutions.Collaborate with sales teams to enhance customer experiences and improve service delivery.Qualifications:Excellent communication and interpersonal skills with a strong customer-first approach.Previous customer service experience is preferred but not required; full training is provided.Ability to handle multiple tasks and problem-solve in a fast-paced environment.Strong attention to detail and organizational skills.Positive attitude, patience, and the ability to work well with diverse groups of people.Why Join Us:Comprehensive training and ongoing professional development.A friendly and inclusive team culture with opportunities for growth.Work with leading brands and gain valuable experience in customer service and client relations.Opportunities to advance within the company.