Online Customer Service Agent

Orka a growing company that offers great benefits, incredible employee discounts, career growth opportunities both locally and across Canada and continuous learning and mentoring alongside accomplished business leaders.Orka is an online supplier for customers that are looking to purchase authentic, high quality electrical products and technologies from worldwide leading manufacturers. We ship from our centrally located distribution center in Mississauga Ontario, Canada. The products offered online are in stock, ready to pick, pack, and ship the same day.We bring together 100+ years of electrical industry expertise in sales and marketing, distribution and manufacturing. Our team is devoted to delivering everything our customers need, quickly and at a competitive price, while providing caring customer service. Every day we strive to deliver a customer experience that lives up to that promise.As an Online Customer Service Agent position:You have the ability to provide an exceptional customer experience by supporting customers at all levels of their ECommerce journey.From Problem Recognition: By asking the right questions and answering customer inquiries to effectively resolve issues and match our product offering with our customer’s unique needs.To Purchase Decision: By assisting customers with their online order when neededAnd Post Purchase Evaluation: By physically fulfilling each order (receiving, picking, packing), processing returns and other issue resolutions (incorrect billing, late delivery).What you bring:An extensive product knowledge of the electrical businessA positive, “customer first” attitude that leads to exceptional customer experienceExcellent verbal and written communication; over phone, email and chatsStrong attention to detail and excellent organizational & multi-tasking skillsSelf-motivated, goal and career oriented while having the ability to work independentlyDesire to work in a dynamic environment that continually evolves to serve our customers betterBilingual English/French would be a great assetMinimum Experience and QualificationsHigh school diploma (Higher education a plus)Excellent computer skills2+ years of sales experience within the electrical distributionWhat Is NextIf this is the right position for you, click apply.We thank all candidates for their interest, however, only candidates selected for interviews will be contacted.If you require any accommodation in the application process, please contact us with the “Need Help” button in Fitzii.