Project Manager - Information Systems & CX Job Details | Acuity Brands

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.Who is Distech Controls?Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands’ family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.Why Work for Distech Controls?Dynamic workplaceOpen minded companyFast-paced companyModern work environment designed for our employeesIndoor and outdoor bistro areas, lounges, coffee stationsDCI - Distech Controls Inc. (North American headquarter)Extensive benefits, including annual performance bonus, group insurance and retirement plan5 floating days and 3 weeks’ vacation (prorated) from year oneReward programsLEED-Certified buildingFoosball and ping-pong tablesOn-site gymDaily fresh fruitHot and cold beverages stationsAccessible transportation services including OPUS card reader onsiteDeep frozen meal prepared by culinary chefsRewards programJob SummaryHybrid role in Brossard, 2 days minimum in the officeWe are presently seeking a talented and enthusiastic Project Manager – Information Systems (IS) and Customer Experience (CX) who will play a pivotal role in driving the successful implementation of key IS and CX projects, including ERP, CRM, BI and other business systems initiatives. Your responsibilities will span the entire project lifecycle, from planning and execution to monitoring and closure. You will work closely with cross-functional teams (Finance, Sales, Operations, Customer Experience and others) to ensure that all projects align with organizational goals and deliver value to stakeholders. Additionally, you will spearhead various customer experience projects, enhancing our Customer Service, Technical Support, and Customer Training functions to improve overall customer satisfaction.A successful candidate will possess a strong background in project management, particularly within information systems, and demonstrate a proven ability to manage complex projects with multiple stakeholders. Your ability to communicate effectively, both with technical teams and non-technical stakeholders, will be crucial in ensuring project alignment and success. Exceptional organizational skills, attention to detail, and a proactive approach to risk management will set you apart. Moreover, your leadership skills will be essential in motivating and guiding project teams towards achieving common objectives. If you are a strategic thinker with a passion for enhancing systems and customer experience, we invite you to join our team and make a significant impact.Key Tasks & Responsibilities (Essential Functions)Project Management:• Develop detailed project plans, including scope, objectives, timeline, resource allocation, and budget.• Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Ensure that all projects are delivered on-time, within scope, and within budget.• Use appropriate methodologies to manage changes in project scope, schedule, and costs.Stakeholder Management:• Act as the primary point of contact for project stakeholders.• Communicate project status, issues, and risks to stakeholders regularly.• Facilitate project meetings, including kick-off, status, and review meetings.• Work closely with the technical teams to ensure requirements are met.• Collaborate with various departments to ensure alignment and successful project outcomes.• Identify opportunities to enhance business processes and implement relevant solutions.Risk Management:• Perform risk management to minimize project risks.• Create and maintain comprehensive project documentation.Project Team Leadership:• Lead and motivate project team members.• Provide coaching, mentoring, and support to team members.• Foster a collaborative and high-performance team environment.Skills and Minimum Experience RequiredBachelor's degree in Information Systems Management, Business Administration, Engineering or a related field.PMP or other Project Management certification.5+ years of Project Management experience, including:Proven experience managing ERP, CRM, BI, and other business systems projects.Proven experience in the delivery of CX projects involving cross-functional stakeholders.Management of simultaneous projects of different sizes and complexity levels.Proficiency in project management software (MS Project) and/or Azure DevOps for task management within an Agile/Scrum framework.Strong knowledge of Microsoft Office 365.Strong understanding of customer service, technical support, and customer training processes and solutions.Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines, independently or within a team.Strong organizational skills and attention to detail.Excellent analytical, organizational and communication skills.Bilingual French and English: To serve clients and external service providers across Canada and USA. #J-18808-Ljbffr