National Account Executive

Field Based Role: West Territory (Calgary or Vancouver)Position PurposeThe National Account Executive is responsible for directing and managing the development of strategic relationships within our top 60 national customers. Accountable for the growth of a portfolio that could span our commercial manufacturing and retailers portfolios as allocated. The facilitator of leading value through collaborative business planning solutions to influence key C-Level customer leaders. ScopeResponsible for the Sales, Customer Experience, and strategic collaborative business planning of an annual revenue budget.Major/Key AccountabilitiesDevelop, align and execute multi-year strategies to drive revenues and gross profits through collaborative business planning.Develop contractual agreements and strategic commercial terms.Proactively cultivates relationships with customers leveraging the end-to-end channel strategies within our commercial manufacturing and retail portfolios.Leverages insights to bringing innovative ideas that influence value creation.Proactively develop a comprehensive understanding of the customer's business and needs. Conduct business review with strategic leaders and ensure internal support partners are reviewing site KPI’s with customer outlets.Identifies opportunities to drive optimizations and new business solutions based on customers' priorities.Positions oneself as a thought leader and trusted advisor to executive-level business decision makers.Accountable for managing a portfolio pipeline. Meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring data accuracy within customer relationship management systems.Actively seeks customer feedback regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of customer satisfaction.Exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.Be an ambassador for CHEP Canada’s core values of sustainability tied to environmental social governance (ESG)Act as Subject Matter Expert (SME) support business process that support organization growthCollaborate with internal partners on end to end value chain synergies to drive total system growth within retail and commercial manufacturing. Perform other duties, as assigned.MeasuresVolume/Revenue/ProfitabilityCustomer Net Promoter ScoresSales Funnel / Growth KPIs / Value CreationAuthority/ Decision MakingVolume/Revenue/ProfitabilityCustomer Net Promoter ScoresSales Funnel / Growth KPIs / Value CreationKey contactsInternalDirectors all functionsManagers all functionsExternalC-Suit and Director levels in logistics, operations, customer services, sales & marketingQualificationsBachelors Degree minimum5-7 Years Sales and Account Management ExperienceEssential QualificationsBilingual (French)Desirable QualificationsBilingual (French)Experience5+ years of sales experienceProven record of selling in highly complex strategic environmentsExtended work in cross functional matrix oriented internal structuresSkills and KnowledgeWorking in complex business models, systems and proceduresExpert knowledge of supply chainLeading in a matrix organizationPersonal relationship building capabilityNegotiating large complex agreementsInnovative value proposition developmentExcellence in team building and personal developmentEnvironment Social Governance and Sustainability trainingKnowledge of retail supply and sales operationsKnowledge of commercial manufacturing LanguagesEssential EnglishDesirableFrench