Company:
Thorens Solutions
Location: Saint-Hyacinthe
Closing Date: 08-08-2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
- Burnaby (Parkcrest-Aubrey / Ardingley-Sprott) (1)
- Remote work ( The West of the United States) (1)
- COMPANY DESCRIPTION : Our client is a Quebec company offering unique and innovative technology. Growing, our client specializes in the field of new generations of wireless devices. JOB DESCRIPTION : The Customer Support Engineer will be responsible for providing technical support and shall provide customer service efforts for IC to UWB radio products. The individual will interact directly with customers to diagnose and resolve hardware, software and system issues on a variety of applications such as mice, headsets, proximity sensing systems and speakers. The Customer Support Engineer will be the pivot between customers, engineering teams and field application engineers. TASKS AND RESPONSIBILITIES : Serve as the primary technical support point of contact for the company's IC to UWB radio products and manage complex troubleshooting tasks for hardware, software and system issues. Interact with field engineers and customers globally and across various industries, understand their unique applications and provide tailored support for products such as mice, headsets, proximity sensing systems and speakers. Effectively manage and resolve customer support tickets, maintaining high satisfaction levels by providing expert-level diagnostics and solutions. Work closely with engineering teams and engineers to provide customer feedback, resolve product issues, and contribute to the continuous improvement of the company's products. Mentor customer support engineers, promoting a culture of excellence and continuous learning and improvement within the team. Oversee multiple project timelines, applying strong project management skills to ensure client expectations are met or exceeded. Profil QUALIFICATIONS : BAC in electrical engineering or a related field, with knowledge of wireless communication technologies. Relevant experience in customer support, technical support or a related field in the technology or electronics industry. Experience in similar roles, including direct interaction with engineering teams and leadership of junior staff would be highly desirable. Experience in troubleshooting embedded devices, with specific experience in hardware and software aspects of UWB or similar wireless technologies is a plus. Excellent understanding of system architecture and proven ability to resolve complex technical issues in a customer support context. Demonstrated ability to manage customer tickets and collaborate effectively with engineering teams. Proven leadership skills with experience training and mentoring team members. Advanced English to interact with a diverse and global clientele. Passionate about managing new customers and experienced in managing projects to improve customer service and product development. Informations contractuelles WORK CONDITIONS : Full-time, permanent position Flexible salary depending on experience around $125,000 Teleworking 2-3 days; flexible hours to balance work and personal life Stock option plan for employees Group insurance from day one Note : The masculine is used to lighten the text without prejudice to the feminine form. ANY QUESTIONS ABOUT THIS ROLE? Contact the assigned recruiter (see at the top of the page) 514.842.7846 Check the contact information of our team here.
- COMPANY DESCRIPTION : Our client is a well-established educational institution, located in the Eastern Townships. An environment that values expertise, interpersonal skills, and innovation of ideas for an enriched life experience where opportunities for growth are encouraged. JOB DESCRIPTION : Reporting to the Operations Manager, Infrastructure Analyst & Administrator will play an important and diversified role in analyzing, planning, installing, monitoring, and maintaining the school’s computing infrastructure. In collaboration with the team in meeting the objectives, he/she will work in an environment that works with leading-edge technology daily. TASKS AND RESPONSIBILITIES : Analyzes the school’s IT infrastructure to implement improvements to IT security and reliability of services. Administers daily operations of the school’s FortiNET and CISCO network infrastructure. Administers daily operations of the school’s Windows and Linux server infrastructure. Coordinates actions of others related to systems projects to ensure their successful delivery in quality and in time. Provides second level support to the ITS Client Services team. Deploys and maintain third party software on Windows server and Linux servers. Deploys and maintain ISCSI storage arrays. Configures networks and server infrastructure to ensure secure environments. Automates tasks to improve efficiency. Performs regular audits of systems (hardware & software) and analyzes logs to anticipate and/or solve potential issues and forecast growth with the computer systems Ensures licence compliance. Plans for and responds to service outages and other problems. Applies operating system and software updates, patches, and configuration changes. Contributes to the school’s evolution by tracking emerging technologies. Profil QUALIFICATIONS : Bachelor’s Degree. Minimum 3 years’ experience as infrastructure administrator. Experience as Network Administrator administering FortiNet, FortiGate. Experience as Network Administrator administering Cisco LAN/WAN/WIFI/IP Phone architecture. Experience as a Linux and Windows Systems Administrator. Experience in administering Cloud solutions (SAS) like Office 365. Proficient with Server virtualization using VMWare and Veeam. Proficient with the current Microsoft and Linux operating systems: Windows 2016, Microsoft SharePoint 2013, SQL Server 2016, MS Exchange, MS IIS, Microsoft Windows 10, Microsoft Office 365, VMware ESX, vCenter, HP LHS SAN, Ubuntu LTS. Well spoken and written in English Fluent in French Informations contractuelles WORK CONDITIONS : Salary - $34.60 to $45.16 per hour ($62,972.00 to $82,191.20 per year, APBU – unionized position, Class 16); Flexible and family-friendly working arrangements; Four weeks’ paid vacation (pro-rated) upon hire, plus a two-week paid holiday break at the end of the year; Generous leave policy; Varied professional and personal development opportunities, including a waiver of tuition fees for employees, their spouses and dependents; Comprehensive health (medical, hospital and travel), life and long-term disability insurance; Employee Assistance Program (EAP); Access to the on-campus Health Clinic. Employer-contributed pension program; Discounts at the Sports Centre and Bishop’s own golf/ski club for employees and their family; Note : The masculine is used to lighten the text without prejudice to the feminine form. ANY QUESTIONS ABOUT THIS ROLE? Contact the assigned recruiter (see at the top of the page) 514.842.7846 Check the contact information of our team here.
- Remote work ( The West of the United States), California, USA
- COMPANY DESCRIPTION : In full expansion and in an emerging business sector, our client, through its cutting-edge technologies, develops artificial intelligence software and offers intelligent robot solutions in the environmental field. They are Headquartered in Quebec, Canada, and with a US office served for its global customer base. JOB DESCRIPTION : The Business Development Manager will be responsible for identifying new sales leads, pitching products and services, maintaining effective relationships with existing customers. You will also be responsible for developing and implementing sales strategies, conducting market research, and meeting sales targets. TASKS AND RESPONSIBILITIES : Identify and research potential customers within the company’s core industry segments. Build and maintain a robust pipeline of leads through various channels and networking efforts. Utilize digital tools and platforms to identify and connect with potential customers. Cultivate and nurture relationships with existing customer base. Ensure customer satisfaction and address any concerns or issues promptly. Develop a strong understanding of the company's products and their applications in the recycling sector. Articulate the value proposition of the products to potential customers. Stay informed about industry trends, market dynamics, and competitor activities. Prepare and deliver sales presentations to potential clients. Negotiate pricing, terms, and contracts with customers. Work to achieve mutually beneficial agreements that meet both customer needs and company objectives (profitability). Work with the sales team to create effective sales plans and objectives. Collaborate with the sales and finance teams to ensure alignment with revenue goals. Coordinate and/or Provide training and support to ensure customers satisfaction. Work closely with marketing, product development, and customer support teams. Represent the company at industry conferences, trade shows, and networking events. Stay updated on advancements in technology and industry best practices. Create detailed and customized proposals outlining technical specifications, pricing, and implementation plans. Profil QUALIFICATIONS : Bachelor's degree in engineering, business, or related field Sales, marketing, and customer service skills Ability to analyze and recommend mechanical processes Excellent verbal and written English communication skills Ability to build and maintain relationships with customers Proven track record of meeting or exceeding sales targets Experience in the waste management, recycling, or related industry is a plus Ability to work independently and remotely Proficiency in relevant sales and CRM software Informations contractuelles WORK CONDITIONS : Permanent position, full time, flexible schedule Competitive salary depending on experience 100000 et 175000$ package Remote work 4 weeks of vacation to start Vehicle, Laptop and cell phone allowance Note : The masculine is used to lighten the text without prejudice to the feminine form. ANY QUESTIONS ABOUT THIS ROLE? Contact the assigned recruiter (see at the top of the page) 514.842.7846 Check the contact information of our team here.
- Burnaby (Parkcrest-Aubrey / Ardingley-Sprott), British Columbia, Canada
- COMPANY DESCRIPTION : Our client is a large, renowned distributor serving a clientele composed of large entrepreneurs, institutions and industrial customers. Sales are conducted at a national level and their sales teams are deployed across Canada. JOB DESCRIPTION : Reporting to the Vice President of Sales & Operations, the Sales Manager will be responsible for developing and implementing effective sales strategies, managing a team of sales professionals, and driving revenue growth in BC and Alberta. In addition, responsibilities include developing and maintaining relationships with key clients and developing new business to drive business growth. TASKS AND RESPONSIBILITIES : Sales and Strategy Development: Develop and implement strategic sales plans to achieve company goals in the Western region. Analyze market trends, competitor activities, and customer needs to identify opportunities for growth. Team Leadership: Recruit, train, and manage a high-performing sales team. Set sales targets, objectives, and performance metrics for the team. Provide coaching, guidance, and support to ensure the team meets or exceeds sales targets. Customer Relationship Management: Cultivate and maintain strong relationships with key clients and partners in the Western region. Collaborate with the marketing team to develop targeted campaigns and promotions to drive customer engagement. Sales Performance Analysis: Monitor and analyze sales performance metrics to identify areas for improvement. Prepare and present regular reports on sales performance, market trends, and competitor activities to senior management. Budget Management: Develop and manage the sales budget for the Western region. Ensure efficient allocation of resources to maximize sales and profitability. Cross-functional Collaboration: Collaborate with other departments, including marketing, finance, procurement and operation, to ensure a seamless customer experience. Profil QUALIFICATIONS : Bachelor's degree in business or proven experience as a Key Account Manager Familiarity with the BC and Alberta markets University degree in business or proven experience as a Sales Manager Experience in the Distribution and/or construction markets Very comfortable with travelling. Proficiency with CRM and IT tools. Well-developed negotiations and customer service skills. Natural team leader and proven motivator Strong relationship building skills. Results oriented. High degree of autonomy and self-organization. Strategic mindset with the capacity to see opportunities for growth. Informations contractuelles WORK CONDITIONS : Permanent position, full time Competitive salary depending on experience 110000 et 140 000$ base salary 20% bonuses added Insurances Expenses for traveling paid by the employer Vacation Laptop and cell phone allowance Pension plan coming soon Note : The masculine is used to lighten the text without prejudice to the feminine form. ANY QUESTIONS ABOUT THIS ROLE? Contact the assigned recruiter (see at the top of the page) 514.842.7846 Check the contact information of our team here.
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