Restoration Branch Manager

Restoration Branch Manager Location: Toronto, ON Excellent Salary + Benefits $120k+ Our client is a proud leader in property restoration and disaster mitigation. For decades, with the utmost commitment to quality, they have been dedicated to meeting the needs of insurers, agents, brokers, and most importantly the policy holder. They serve property owners of all types with restoration services resulting from water, fire, storm, and other event-driven disasters. About this Position The Branch Manager is accountable for all operations within the assigned branch. Your expertise in evaluating, scoping, estimate writing, and project management of claims will assist in the development of our current and future teams. As the ideal candidate, you will bring leadership, experience, and insight to our growing team and seamlessly assimilate yourself into a culture of Trust, Integrity, Teamwork, and exceeding expectations. Responsibilities: Oversee all aspects of the branch’s operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction. Enforce corporate expectations with all subtrade and vendor engagements, including authorizations, safety, liabilities, quality of work, timeliness of work, warranties, and payables. Take assignment of claims and/or duties as directed by the General Manager. Conduct regular performance reviews, provide ongoing training, and cultivate a positive and supportive work environment. Promote teamwork, collaboration, and professional development among staff. Active participation with co-workers and departments such as Health and Safety, IT, Digital Media & Communications, Human Resources, and Business Development. Establish and maintain strong relationships with clients, stakeholders, and insurance professionals. Drive timely and informative communication within project teams, both internally and externally. Lead the branch and related services to be profitable and sustainable. Ensure that all restoration work is completed to the highest quality standards. Conduct site inspections and audits to verify compliance with company procedures and industry best practices. Qualifications: 7+ years of experience in the restoration industry, with a focus on water and fire damage restoration. Proven leadership and team management skills. Strong knowledge of restoration processes, techniques, and equipment. Excellent communication and interpersonal skills. Ability to manage multiple projects simultaneously and meet deadlines. Financial acumen with experience in budgeting and financial management. Proficiency in using restoration management software and other relevant technology. Valid Driver’s License and clean driving record. IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS). BENEFITS An extended health plan including medical, dental, and vision. Other benefits include a company RRSP program, an employee assistance program, educational assistance, professional development, and internal growth opportunities. #J-18808-Ljbffr