Work From Home Tax Expert Lead - Seasonal

OverviewCanada (Remote)  If you're a highly motivated individual with significant paid professional tax preparation  experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology.  TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.What you'll bring5+ years of experience in a paid professional tax preparation role utilizing tax preparation software Experience in in a team leadership role in a professional tax preparation firm is a plusComprehensive knowledge of tax regulations and lawsSuperior research, critical thinking and problem solving skills Excellent written and verbal communication skills Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.) Flexibility in availability and scheduling Strong customer service and customer experience acumenKnowledge/experience preparing Quebec Tax (TP1) returns is considered an asset Bilingual proficiency (English and French + read, write, speak) is considered a strong asset  This is a remote role; no travel is required For internal use: tst CAN leadHow you will leadProvide timely and accurate tax advice to Experts during tax season Assist Managers with team responsibilities, as needed Help teach Experts how to research and troubleshoot tax and technical questions Prepare and/or deliver training materials to be shared with Experts Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience Handle customer contacts that are complex and/or challenging Review contacts, as needed, to ensure compliance with CRA and MRQ Team/Leadership Skills:Demonstrate a sincere desire for a quality Expert and customer experience Display a flexible team player attitude Promote and foster a positive and inclusive work environment Approach change in a positive and flexible mannerCollaborative approach to problem solvingAnalytical Skills: Able to research, analyze, and determine an appropriate course of action in a variety of  situations Able to utilize various resources to provide accurate tax and technical support to ExpertsExcellent numerical, abstract, and verbal reasoning skills Ability to solve complex problems while exercising good judgment