Pharmacy Assistant/Care Concierge

SUMMARY:To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.DUTIES & RESPONSIBILITIES:Customer ServiceGreet customer promptly and gather prescription information according to StandardsPerform duties in priority according to Role assigned on Role Assignment ScheduleRefer to the pharmacist all clinical inquiriesSet realistic customer expectations as to wait timesLocate and cash out prescriptions and any ancillary itemsEnsure customers requiring counseling are referred to the PharmacistMaintain and control the cash register in the dispensaryAdhere to all confidentiality and privacy requirementsAdministration:Receive new and repeat prescription orders in accordance with Standard Operating ProceduresPrepare and submit orders with the exception, of controlled drugs and narcoticsAdjudicate third party billing, online and manage manual Third-Party AccountsAnswer telephone and refer to a pharmacist when necessaryManage incoming faxes according to Pharmacy Standards of PracticeAssist pharmacist in coordinating call backsAccurately file completed documentation as per Pharmacy Standards of PracticePrescription Workflow:Assist in prescription preparation to company's standards and professional servicesData entry for new prescriptions, and managing refill request processingSelect medications to fill prescriptions according to Pharmacy Standards of PracticeEfficiently count or measure, package, and label prescriptions, as per Pharmacy StandardsAccurately enter and maintain appropriate data within the applicable Pharmacy systemsSkills & Qualifications:High School DiplomaDiploma from a Pharmacy Assistant credited course preferredPrevious Pharmacy Experience preferredEffective organizational skills, ability to multi taskProblem Solving SkillsStrong attention to detail