Vice President Client Success - Sunrise / Remote

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. ***VICE PRESIDENT, CLIENT SUCCESS – SUNRISE*** Sunrise | Altera Digital Health (alterahealth.com) Remote U.S. or Canadian-based Role Altera Digital Health is searching for a seasoned and visionary VP, Client Success to lead our U.S. client success organization. This leadership role requires the development and execution of a strategic vision that ensures exceptional value realization for clients leveraging our digital health solutions. KEY RESPONSIBILITIES Be a Client Champion: Foster strong relationships with key U.S. client executives, serving as their primary point of contact and ensuring the delivery of their technical and operational needs. Lead a High-Performing Leadership Team: Provide strategic direction and guidance to your Directors of Client Success, fostering a collaborative and accountable environment. Drive Strategic Client Success: Develop and implement a comprehensive client success strategy that aligns with Altera's business objectives. Deliver Operational Excellence: Oversee client onboarding, implementation, and ongoing support, establishing a framework to measure key performance indicators (KPIs). Be a Master Communicator: Communicate effectively with clients at all levels and collaborate with various internal stakeholders. Embrace Data-Driven Decisions: Leverage metrics to measure success and identify areas for improvement in the client experience. QUALIFICATIONS Education Bachelor's degree in business management or a relevant field, or equivalent years of experience. Master's degree preferred. Work Experience 15+ years' progressive experience in client success, sales, and/or project management roles. 10+ years' experience in establishing and scaling high-performing client success teams in the healthcare IT (HCIT) industry. A strong track record of success in formulating and deploying strategic client success initiatives. A deep understanding of HCIT patient engagement and customer engagement principles. Experience managing a Net Promoter Score (NPS) and understanding how to improve it. Excellent leadership skills with the ability to take initiative and influence others. Able to coach and develop a team for successful client conversations. A keen strategic thinker with the capacity to translate vision into actionable plans. Strong verbal and written communication skills with all levels of the organization. A data-driven leader who leverages metrics to quantify success. WORK LOCATION Remote U.S. or Canadian-based role TRAVEL 20-25% travel Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: [email protected] #J-18808-Ljbffr