Restaurant Manager

Position: Restaurant Manager, Bar Oso Reports to: Restaurant Director “Oso” meaning “bear” in Spanish, an homage to Whistler’s wildlife – is open daily and offers a profusion of Spanish-influenced small plates, tapas, and house-made charcuterie. The long, convivial bar is the ultimate place to meet for hand-crafted cocktails and inspired wines. POSITION SUMMARY: The Restaurant Manager will oversee and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program. The incumbent will be involved with all aspects of service. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required) Lead the delivery of an unforgettable culinary experience for guests Set staff work schedules and monitor staff performance  Actively participate in the recruitment, training, mentorships and support of all team members  Develop a strong and positive rapport with staff and guests; resolve guest complaints  Drive positive results and aligns with business goals  Handle pre-event coordination for special events, including responding to requests for event menus and pricing, creating event proposals, and following up with potential clients  Meet with potential clients to discuss event plans, set up, and menu options  Act as key liaison between the restaurant management team and head office team  Collect all onboarding documents for new hires and ensure completion, update head office of any personnel changes in a timely manner  Process cash orders, cash dispersals, and tip pool reconciliation  Review invoices entered into inventory systems by front and back of house teams for accuracy Ensure team members are equipped with necessary tools and equipment to perform their jobs efficiently   REQUIRED EXPERIENCE AND QUALIFICATIONS: Previous experience in a premium food and beverage operation Well-organized and able to work at speed and deal with high volume Highly committed to a premium level of quality A solutions provider committed to a vision of service to create an ultimate guest experience Strong English communication skills, both oral and written Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners Ability to handle conflicting deadlines and prioritize multiple tasks Flexibility to work evenings, weekends, and holidays A professionally recognized wine certificate is an asset (WSET or equivalent) This position will remain open until filled.