Bilingual Customer Service Representative

The Opportunity Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Customer Service Representative within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English. This is a HYBRID role where you will be working partially from home (about 60%) and partially from the office (about 40%). Position Description As a Bilingual Customer Service Representative, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care. Your responsibilities will include but are not limited to: Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications. Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients. Promptly addressing customer inquiries about the program. Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy. Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research. Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability. Conducting thorough reimbursement investigations with both private and public reimbursement providers. Ensuring information supplied by patients and healthcare providers is accurate and valid. Experience Minimum of 2+ years of experience in a bilingual (French/English) Customer service role. Computer proficiency a MUST; MS Office, Google, and Adobe applications. Experience with reimbursement programs or with patient support programs an asset. Experience working in the healthcare or pharmaceutical or insurance sectors an asset. Qualifications Fluency in both FRENCH and ENGLISH is a MUST. Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment. Ability to work independently. Education Completion of post-secondary school required.