Director Corporate Services

Our client, Regulatory Law Chambers (“RLC”) is a Calgary based boutique law firm specializing in energy and utility regulated matters. The firm focuses on energy regulatory law matters, including acting on behalf of and advising clients in electricity, and oil and gas matters and representing clients in proceedings before the Alberta Utilities Commission, the Alberta Energy Regulator, the Canada Energy Regulator, the Courts, and in arbitrations and mediations.RLC is seeking a Director, Corporate Services to join their firm. In this role, the successful candidate will be responsible for overseeing exceptional client experience, managing office administration, and providing paralegal and administrative expertise. Specifically, the Corporate Services Director will be responsible for managing functional corporate service areas (information technology, marketing, accounting, office administration, and human resources), interacting with clients, lawyers, agents and government offices and supporting vendors to ensure efficient and high-quality service delivery. Key responsibilities include supervising administrative staff, establishing precedents and protocols, implementing quality control measures, and managing procedural and technological needs, as well as helping with business strategy planning, and business development.The ideal candidate will be a senior paralegal, with office and administrative leadership experience, an entrepreneurial mindset and outstanding organizational and relationship skills. Core Competencies10+ years of experience as a paralegal with progressive responsibilities.Expertise and ability to handle all levels of paraprofessional and clerical tasks.Significant experience in Administration and Management, with knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership, operational procedures, and coordination of people and resources.Strong leadership and people management skills, including motivating, developing, and directing people.Proven track record in the principles and procedures for providing high quality client and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of client satisfaction.Knowledge of laws, legal proceedings, precedents, government regulations, agency rules, and the public interest criteria.Expertise in the management of financial resources, determining budgets, and accounting for expenditures.General knowledge of accounting principles and practices and financial data reporting.Exceptional verbal and written communication, active listening, and active learning skills.Adept at complex problem solving, critical thinking, good judgement and making intelligent, well-researched, and well thought out decisions.Experience in Human Resources principles and procedures for personnel recruitment, selection, training, performance management, compensation and benefits, and employee relations would be an asset.Personal CharacteristicsTeam Player: Desires to achieve consensus and involve others in decision-making, empathetic and caring to colleagues and takes accountability for problems. Good awareness of others’ reactions and points of view.Responsibility: Respects self, professional responsibilities, RLC team members, clients, experts, and other stakeholders and has a “can-do” attitude demonstrating hands-on accountability for work and work product.Self-motivation and drive with interests that align with the role responsibilities for higher level of job satisfaction.Excellent organizational skills, accuracy, and attention to detail.Deductive and Inductive Reasoning: Ability to apply general rules to specific problems and combine pieces of information to form general rules or conclusions, work independently, and be highly reliable.Fluency of Ideas: Capable of generating a number of ideas about a topic.Time Management: Capable of managing one’s own time and the time of others while working on multipleconcurrent projects and meet multiple deadlines under pressure.Commitment to Excellence: Continually monitors own performance, the performance others, and of the firm to make improvements or take corrective action.Focus on Client Success, Planning, Preparation, and Fun.Integrity and Strong Ethical Compass.