Diagnostics Laboratory Supervisor

We are currently seeking a Diagnostics Laboratory Supervisor for our Gallant Custom Laboratories location!About Ceva Animal HealthCeva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT Biologika subsidiary Gallant Custom Laboratories manufacturer of autogenous vaccines.Ceva offers an expanding range of products for companion animals, poultry, swine, and ruminants for Canadian customers.This role will support our manufacturing operations within Canada which produces vaccines for animals.About the JobThe Diagnostics Laboratory Supervisor will lead the Diagnostics laboratory and innovation projects while service as an expertise center for internal and external customers.Duties IncludeLaboratory ManagementManage the Canadian Autogenous diagnostics activities to ensure that studies are performed at the right level of quality, in due time and within budget.Ensure best in class practices are implemented within the Canadian Autogenous business, staying aware of competitors/ external trends and best practices.Propose lab investments and development.ProjectsAssign core team members within the team to projects based on expertise.Support and guide team members for strategic decision and risk assessment.Liaise with other Autogenous Project Managers or Research and Development Leaders to maintain a high level of collaboration and ensure communication.Propose innovative approaches and new scenarios when possible. Escalate in case of conflict (resource, technical) if neededProtocol Development and Analytical ValidationEstablish and validate specifications for the methods developed by their teams.Approve development and/or validation reports.TroubleshootingRecognize and lead the investigation into problematic issues that arise within the Canadian Autogenous business.Establish a cause and effect platform for investigation. Primarily responsible for resolution.People Management· Performance ManagementSet and reach standards of excellence by communicating expectations (outcomes, deliverables), empower and challenge the teamOwn continuous improvement plan· EffectivenessOperate and monitor tasks on a regular basis based on Operational goals, improvement targets and KPI follow upProactively manage own and other’s work through job / quality standards. Monitor KPI for their team and alert if deviation· Problem SolvingLook for continuous improvement with a problem solving and delivery mindset ensuring competitiveness through costs, quality, safety, timing control· Talent StrategyManage processes linked to the People Management Cycle (Development and Performance, Salary review, People Review)· DevelopmentSupport and accompany individually and collectively the team members’ development· Empowerment and RecognitionAssess the team climate (We Share) on a regular basis and leverage people motivation and involvement through an action planEnhance empowerment of teams making people accountable of their job by delegation, recognition· Ways of WorkingDeliver and receive qualitative and constructive feedback. Ensure the best working conditions. Develop a collaborative way of workCustomer Focus· Approach and ProcessUnderstand and implement the appropriate customer focus processes· Advisement CommunicationEnable/ create a clear communication (verbal, non verbal, emails, call, face to face, presentation) in order to respond accurately to any concerns and needs of the customers.· Customer Needs and SatisfactionWorking with Customer Service and the designated Sales Lead to understand and follow-up the customer needs in an agile mannerUnderstanding Roles and the Way to Operate (capacity)· Organization VisionEnsure that the team understands the organization and optimizes resources· Resource ManagementExecute the workforce planning and anticipate changes and set priorities for his/her team taking constraints into account (holidays, absenteeism)Manage resources: equipment, material and tools· Budget and CostsManage costs for the team: annual budget follow-up, providers, purchasing and accountabilityClear and Transparent Communication· AlignmentAlign communication based on the corporate/ local guidelinesClarify short-term directions and manage conflicts when necessary to reinforce performance· Influence and Buy-InEstablish a constructive environment through communication. Be fair and constructive, walk the talk. Acknowledge the positive from all situations· Communication and SharingCommunicate regularly and transparently. Express him/herself with transparency, honesty and relevant dataEnhance continuous feedback through meetings with a bottom up approach (e.g. Lean management practices)About YouYou have a post-secondary degree in Biological Science or a related fieldYou have a minimum of 2 years of experience in a lab supervision role where people management was requiredYou are a clear English communicator with the ability to interface with Veterinarians and other Science professionals to answer customer inquiriesYou have past experience in analytical method development and technical transferYou have a working knowledge of molecular biology methodsYou have past experience in Research and DevelopmentYou have strong analytical capabilitiesYou have demonstrated customer focus capabilitiesYou are organized with the ability to coordinate and direct projects through to completion.We are committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodationWe are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.