Jr. Account Manager

Are you looking for an opportunity to utilize your customer service background while working for a global industry leader?  If you answered yes to these questions, we should talk! Fleming Baron (an ASSA ABLOY company) is growing! We are adding a Junior Account Manager to our team located in Woodbridge, Ontario. Fleming and Baron manufacture steel doors and frames for the commercial, industrial and institutional markets and part of the ASSA ABLOY Group. The ASSA ABLOY Group is the global leader in access solutions. Headquartered in Stockholm, Sweden, ASSA ABLOY is comprised of over 250 companies in more than 40 countries, all part of the door security industry. Every day we help people feel safe, secure and experience a more open world. WHAT WILL YOU DO AS OUR JUNIOR ACCOUNT MANAGER? As the Junior Account Manager , you’ll work on the Customer Service team supporting our Customer Service team members as you learn about our products and processes and develop towards supporting direct customers as well as intercompany associates in their daily requirements. You’ll develop strong relationships with Customers, Sales and support departments to provide an excellent customer experience, supporting future growth and lasting success with our Customers. YOU WILL ALSO: Provide exceptional support for customers in a technical product environment, including customer inquiries, pricing and discounts inquiries, order entry and order follow up and support after sales inquiries Review orders for product and pricing accuracy and reach out to customers to ensure the accuracy of the order and suggest alternatives to meet customer requirements Build strong relationships and understanding with customers, sales, teammates, and support departments to ensure customer requirements are satisfied consistently Act as the customer advocate within Fleming and Baron and provide timely and accurate updates to customers, sales and internal departments Work in partnership with sales team to help drive sales growth and uncover new opportunities with the customers Other responsibilities as required THE SKILLS AND EXPERIENCE YOU NEED: 2-3 years as an Account Manager supporting custom products Strong knowledge of customer service principles and practices Experienced in CRM tools, MS Office applications as well as ease moving between applications and ERP systems to support customers.