IT Technical Writer/Business Systems Analyst???????

Responsibilities Analyzes technical documents and development specifications to understand the software solution. Develops the documentation structure for identified audiences. Creates end user facing documentation in a test environment, using technical authoring tool (e.g. ClickLearn). Edit authored content for errors and incorporate subject matter expert feedback. Writes and edits training presentations & end-user facing documentation, ensuring clarity. Identifies improvements to in-app helptext, onboarding flows, and other program assets to ensure system functions are communicated in a clear manner to existing users. Identify and implement process efficiencies that will improve content development and publishing processes. Collaborates with fellow technical solutions analysts and business analysts to improve the product. Uses established style guide and messaging for existing documentation. Qualifications Bachelor’s degree in relevant technical field. 4+ years of experience in technical writing or software documentation. Proficiency in word processor programs such as Microsoft Word and Google Docs and PDF software such as Adobe Acrobat. Familiarity with software development life cycle (SDLC). Experience in authoring and publishing system end-user documentation within a continuous release cycle will be an advantage. Excellent written and verbal communication skills. Ability to communicate key technical information in plain language for general consumption. Attention to detail. Strong time management and organizational skills is a must. Healthy analytical and critical thinking skills.