Technology Infrastructure Operations Practice Lead

People come together at Edmonton Airports. They connect. Learn. Imagine. We are an Airport for Everyone, uniting people for a world of possibilities. Our community, passengers, partners and team members come together to achieve meaningful connections and opportunities. At Edmonton Airports, we aim to create a community of unique individuals to allow for expanded ideas, perspectives, collaboration and innovative business decisions. We do this by fostering positive, enthusiastic people who are excited take on challenges. As an organization, we value opportunities to create diversity within our team, including backgrounds, experiences, perspectives and ways of working together. True to our core values, we are invested in our talent and consider professional development, specialty training and career growth among the top priorities to expand team member skillset as we continue evolving with new technologies and forward-thinking ideas. As recipients of the 2024 Alberta Top 80 Employer Award, we work to elevate the experience even higher and facilitate new possibilities at our region’s airports.Technology Infrastructure Operations Practice Lead1 Full-time, Permanent PositionIs This Role for You?The Technology Infrastructure Operations Practice Lead will report to the Director of Modernization, with a secondary reporting line to Manager of Infrastructure. The Technology Infrastructure Operations Practice Lead is responsible for overseeing and guiding the operations of the IT infrastructure practice within the organization. They are accountable to provide leadership, strategic direction, and technical expertise to ensure the effective functioning of IT infrastructure systems, including servers, networks, storage, and data centers.This role involves providing technical leadership to a team of infrastructure professionals, developing best practices and standards, implementing operational processes, and fostering innovation to optimize infrastructure performance, reliability, and security. The Technology Infrastructure Operations Practice Lead collaborates with stakeholders to align infrastructure initiatives with business goals and objectives, driving continuous improvement and delivering high-quality services to support the organization's overall success.Day in The LifeYou might be wondering what you can expect in a typical day at work. Every day will bring new opportunities, focusing on key responsibilities, including:Actively participate in the Solution Review Board, providing technical expertise and guidance on proposed solutions and initiatives.Offer technical advisory services to internal teams and stakeholders, helping them make informed decisions regarding infrastructure technologies and implementations. Validate vendor proposed designs and solutions, ensuring they align with organizational requirements and standards.Develop and maintain infrastructure roadmaps aligned with business objectives, outlining future initiatives and technology enhancements.Optimize current technologies and processes to enhance performance, reliability, and cost-effectiveness of IT infrastructure operations.Ensure the accuracy and completeness of the Configuration Management Database (CMDB) configuration and process.Ensure adherence to ITIL or similar frameworks to enhance operational efficiency and service delivery. Maintain compatibility across all technologies within the IT infrastructure, ensuring seamless integration and interoperability.Provide technical guidance and expertise to address complex infrastructure challenges and optimize performance.Stay abreast of emerging technologies and industry trends to inform infrastructure strategy and decision-making.Offer technical architectural leadership, designing and validating scalable and resilient infrastructure solutions.Provide technical direction and leadership for the IT infrastructure practice, aligning it with the organization's overall goals and objectives.Develop and communicate a clear technical vision for the future of the IT infrastructure to drive innovation and continuous improvement.You Have:EducationBachelor’s degree in Information Technology and/or Computing Systems Technology.ITIL Certification.Experience5+ years of relevant experience in infrastructure operations practice/team leadership.Proven experience with troubleshooting principles, methodologies, and issue-resolution techniques.Experience with business and technical requirements analysis.Experience in developing and maintaining infrastructure roadmaps aligned with business objectives. Knowledge of optimization techniques to enhance infrastructure performance, reliability, and cost-effectiveness.Experience in troubleshooting complex infrastructure issues and designing scalable solutions.Competencies and KnowledgeIn-depth understanding of IT infrastructure technologies and architectures; Experience in providing technical leadership and direction to teams. Familiarity with industry best practices and emerging trends in IT infrastructure management.Broad technical expertise across multiple infrastructure technologies; Experience in providing technical advisory services to internal teams and stakeholders. Ability to evaluate proposed solutions and provide recommendations based on technical feasibility and alignment with business goals.Strong understanding of reference architecture principles and best practices; Experience in creating and maintaining architecture and design standards for IT infrastructure components. Familiarity with interoperability and compatibility considerations.Experience in troubleshooting complex infrastructure issues and designing scalable solutions.Proficiency in implementing and enforcing ITIL or similar frameworks. Experience in establishing operational processes, standards, and procedures. Familiarity with performance monitoring and optimization techniques.Excellent written and verbal communication skills to effectively interact with stakeholders, gather requirements, and convey technical information to non-technical audiences.Ability to conduct research into systems issues and products as required.Ability to communicate ideas in both technical and user-friendly language.Highly self-motivated and directed.Attention to detail to ensure accurate documentation of requirements and specifications.Strong analytical skills to understand complex business processes and systems and identify areas for improvement.Strong problem-solving skills to identify and resolve issues during the systems analysis process.Ability to effectively prioritize and execute tasks in a high-pressure environment.A customer-centric approach, understanding and prioritizing the needs of end-users and business stakeholders.Ability to adapt to changing project requirements and priorities.Ability to collaborate with cross-functional teams, including business stakeholders, developers, and other technology professionals.Persuasive communication and interpersonal skills, working effectively across teams and communicating complex technical concepts to non-technical stakeholders.Strong attention to detail and commitment to delivering quality results.Ability to secure and maintain appropriate airport security clearance and acceptable criminal record check is required.REPORTS TO: Director, ModernizationBAND: Pay Band 9SALARY: $57.08 - $63.26 per hourPOSTING DATE: October 21, 2024 (Internal & External)CLOSING DATE: November 15, 2024 (Internal & External) or when a suitable candidate is foundApplicants from this competition may be utilized to fill future vacancies of a similar nature.About Edmonton Airports:Edmonton Airports owns and operates Edmonton International Airport (YEG) and Villeneuve Airport (ZVL). The two airports generate an economic output of over $4.9 billion and support over 21,000 jobs. A gateway for transportation, connection and innovation, YEG is a self-funded, not-for-profit corporation driving economic prosperity for the Edmonton Metropolitan Region and beyond. YEG is Canada’s fifth-busiest airport by passenger traffic and the largest major Canadian airport by land area. ZVL is a general aviation facility northwest of Edmonton that serves as the primary flight-training facility for the Edmonton Metropolitan Region.Our vision is as clear as it is ambitious: more flights to more places. As we continue to grow our operations and broaden our horizons, we remain committed to providing an accessible, safe and inclusive Airport for Everyone. Our dedication to environmental stewardship, social well-being and economic prosperity drives our every action as we build toward a more sustainable, ethical and equitable future — together.Edmonton Airports is an equal opportunity employer. #J-18808-Ljbffr