Company:
Stackitrecruitment
Location: Hamilton
Closing Date: 07-08-2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Our client in Waterdown, ON is looking for an IT Operations Manager to join their team!
Role
Our hospitality client is seeking a skilled and motivated IT Operations Manager to maintain and advance their technological infrastructure. This hands-on role involves managing and improving day-to-day IT operations, ensuring efficient and high-performing service delivery across 14 locations. You will be responsible for providing strategic direction for the infrastructure function and leading the planning, installation, maintenance, and upgrade of IT systems. You will manage the coordination of IT resources to ensure that work objectives are consistently met and that the team strives for operational excellence.
Work Type
You will work for a growing organization that fosters a culture thriving on self-motivation, dedication, and a genuine passion for technology and hospitality. As an IT Operations Manager, you won’t just be part of the workforce - you’ll actively participate in shaping the future of infrastructure operations. Your insights and contributions will play a vital role in driving ongoing success and fortifying security for the organization.
As An IT Operations Manager, You Will
#J-18808-LjbffrRole
Our hospitality client is seeking a skilled and motivated IT Operations Manager to maintain and advance their technological infrastructure. This hands-on role involves managing and improving day-to-day IT operations, ensuring efficient and high-performing service delivery across 14 locations. You will be responsible for providing strategic direction for the infrastructure function and leading the planning, installation, maintenance, and upgrade of IT systems. You will manage the coordination of IT resources to ensure that work objectives are consistently met and that the team strives for operational excellence.
Work Type
- Fully Onsite – 5 days a week in office
- Location: Waterdown, ON
- 9am – 5pm, Mon-Fri – some weekend/off hours work may be required
You will work for a growing organization that fosters a culture thriving on self-motivation, dedication, and a genuine passion for technology and hospitality. As an IT Operations Manager, you won’t just be part of the workforce - you’ll actively participate in shaping the future of infrastructure operations. Your insights and contributions will play a vital role in driving ongoing success and fortifying security for the organization.
As An IT Operations Manager, You Will
- Oversee the day-to-day IT operations, ensuring optimal performance of all systems and networks
- Monitor daily operations, including server hardware, software and operating systems
- Manage and mentor IT staff, including hiring, training, assigning tasks, and evaluating performance
- Supervise the Service Desk operations, handling urgent and complex support issues, acting as the escalation point for all incidents and requests
- Develop and enforce IT standards and best practices to optimize the use of network resources and ensure consistent service levels
- Analyze performance of IT services and documented resolutions to identify problem areas, delivering solutions to enhance quality of service and prevent future issues
- Learn and support business applications to better service organizational needs
- Oversee relationships with IT vendors and service providers, ensuring service levels are maintained
- Identify opportunities for team training and skills advancement, ensuring continuous improvement in service delivery
- Work closely with business leaders to understand and support the organization’s IT needs and roadmap
- A minimum of 5 years of experience in IT operations, with experience in leadership/management
- Ability to effectively lead and motivate a team
- Strong technical skills and hands-on experience with troubleshooting level 3 tickets
- Strong understanding of IT systems and infrastructure, including servers, networks, and operating systems
- Proficiency in managing Active Directory, Windows Server, VMware, network protocols, security controls, backup and antivirus software
- Experience with O365, SharePoint, OneDrive, Windows deployment toolkit, and remote management technologies
- Familiarity with LAN technologies, routing, switching, firewalls, VPN, VoIP and telephony
- Knowledge of PCI compliance
- Experience in the hospitality industry would be considered an asset
- Salary: $120,000 - $125,000
- Paid Time-Off
- Full Health Benefits
Share this job
Stackitrecruitment
Useful Links