Customer Contact Specialist - Financial Services (French speaking)

Responsibilities Respond to customer and dealer inquiries timely via telephone and email. Inquires may include but are not limited to: payoff requests, current account balance, interest paid, requests for statements, taking real-time payments and processing demographic changes Respond to inquiries from Productivity Plus dealers/merchants on questions pertaining to revolving lines of credit by analyzing and resolving technical or other transactional issues pertaining to Gateway, Statement Messages or other merchant related questions Assist customers with online self-service website navigation, troubleshooting and account profile information Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner Assist Collections with customer calling campaigns on retail loans and leases and productivity plus revolving lines of credit to reduce overall delinquency and improve portfolio performance Contribute to team goals and objectives by meeting individualized performance measurements and targets Promote a customer centric culture by delivering a positive customer experience and ensuring the customer retention goals, customer service KPIs and delinquency targets for CNH Capital are a top priority The annual salary for this role is $48,000- $64,000 CAD (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the Qualifications The qualified candidate will have: Associates degree with 1+ years successful experience in customer service and/or collections High school diploma/GED with 3+ years successful experience in customer service and/or collections Must be able to work a flexible work schedule between the hours of 8am and 7pm with the potential for some weekday overtime and/or Saturdays from 8am to 2pm as needed due to business conditions  Fluent French speaking The ideal candidate will have: Strong problem-solving skills with attention to detail and the ability to multitask Soft Skills that include: active listening, empathy, flexibility, conflict resolution, teamwork, collaboration, patience and dependability Solid understanding and proficiency of CNH systems including but not limited to: Asset Finance, Default Manager and Feith Proficiency with Microsoft Office 365 applications Prior call center experience within the financial services or commercial banking industry Company Benefits CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.