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We are actively building diverse teams and welcome applications from everyone
Role: ITS Field Service Technician EPOS
Located: Field based Devon and Cornwall
Package: Competitive salary, bonus, company vehicle and company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
To provide Ricoh ITS customers with a professional, efficient maintenance and break-fix repair service across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT equipment (PC’s/laptops/printers/network devices), including back-ups, re-imaging and IMACs
- To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements
- To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties
- Management and control of vehicle/site stock, to improve first time fix levels to customers
- Manage used stock returns to ensure maximum throughput into the repair cycle
- Effectively repair customer equipment to maintain the highest levels first time fix
- Customer centricity, ensuring high levels of customer satisfaction
You will ideally have
- Excellent knowledge of electrical/ mechanical engineering
- Good product knowledge across retail and IT hardware/images and OS
- Proven fault finding technique
- IT literate
- Excellent Interpersonal and customer handling skills
- Excellent knowledge of Company Service procedures
- Good organizational skills, with ability to multi task to meet service priorities
- Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction
- Good understanding of stock control
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations . You can read more about our work toward the UN's 17 Sustainable Development Goals here .
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.