IT Technician Support and Maintenance - 5 days in office

This industry-leading Advertising Company in Downtown Montreal is looking for an IT Technician Support and Maintenance - 5 days in office.Additional information:Contract in consultationTerm: 6 months renewable.Start date: June 2024Schedule: (37.5h/week) - 5 days in officeTechnological equipment provided.......................................................................AdvantagesTBD....................................................................................ResponsibilitiesHere are the responsibilities for this IT Technician Support and Maintenance - 5 days in office at this leader in Advertising in Downtown Montreal;? Under supervision of the Tech Support Manager and with guidance from the Senior ITSupport Specialists, perform initial contact with new hires and provide relevantinformation related to the hardware and technology available ? Welcome new hires, communicating with them or their hiring managers to learn theirpreferred equipment? Engage all levels of support including but not limited to In-office users, remote users as wellas global users.? Identification and resolution of simple to complex IT issues with existing and potentialhardware and software environments? Responsible for the preparation of all hardware requested by the new hire and performsuch duties as: Imaging of computers (Windows and MacOS) using SCCM and Jamf MDM,installing and updating computer drivers as well as preparing and enrolling SamsungPhones to the MDM? Invite new hires to join corporate accounts and send them setup guidelines? Provide all types of support, Level 1, 2 ,3 and administration of systems.? Independently lead investigations/troubleshooting when a problem does not yet haveknown mitigations or solutions, including hardware, software or configuration issues.Identifying network issues and escalating to the IT Tech Lead? Prepare and maintain inventory for all hardware types? Support add/move/change requests - including desktops/laptops, printers, and otherperipherals? Assist the Operations team for various tasks that could include transporting and liftingmonitors or equipment that weigh up to 25lbsQualificationsHere are the qualifications required for this IT Technician Support and Maintenance - 5 days in office at leader in Advertising in Downtown Montreal;? 3-5 years of experience in a similar role? Information systems degree or equivalent? Good technical knowledge of MS Windows 10/11 and Mac OS? Good understanding of general SaaS administration such as: OKTA, Atlassian and GoogleWorkspace.? Good experience in PC and MAC hardware/software installations and issue resolutions? Great communication and customer service skills? Problem solving and analytical thinking.? Collaborative mindset and willingness to learn/share knowledge.? Positive attitude and professionalism? Great time management skills? Command of English is required for this role - Bilingual (EN & FR) is an assetSummaryAlain RudakengaAccount ManagerRandstad [email protected] Digital is committed to fostering a workforce that is representative of all populations in Canada. We are therefore committed to developing and implementing strategies to promote equity, diversity and inclusion in all areas of our business by reviewing our internal policies, practices and systems throughout the life cycle of our workforce, including recruitment, retention and advancement for all individuals. In addition to our strong commitment to human rights principles, we are committed to taking positive steps to influence change to ensure that all individuals can participate in the workplace without barriers, systemic or otherwise, especially for equity-seeking groups that are generally underrepresented in the Canadian workforce, including people who identify as women or non-binary/gender non-conforming, Aboriginal Peoples and communities, people with disabilities (visible and invisible), visible minorities, racialized people and LGBTQ2+ communities.Randstad Digital is committed to creating and maintaining an inclusive and accessible workplace for all applicants and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all applicants identify their accommodation needs by emailing [email protected] to ensure their ability to fully participate in the interview process.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.