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Job Summary
Administers the regional Quality & Training Program to ensure compliance to all criteria within multi accounts. Responsible for training and updating cleaning & facility procedures for existing staff. Maintaining the QA Audit standards through engaging onsite operations teams to meet or exceed established standards.
Duties & Responsibilities:
- Maintains positive relationship with site leadership & clients through required schedule visits to discuss; areas of concern, and report on deficiencies.
- Audit execution of facilities and janitorial services and to include infection control program – support building of training programs and other corrective actions. Perform scored audits and re-audits of units
- Ensure the sites align with the Health & Safety protocols, requirements, audits and training materials.
- Monitors and reports on audit results for the region
- Works proactively in the region to identify trends and to then work in conjunction with RD and VP and site operations team to drive the necessary improvements.
- Develops training and education materials and tools, delivering to the site management.
- Suggest initiatives for improvements to productivity or service levels.
- Maintains product and service quality standards by analyzing and trending customer feedback and correlating to service quality scores – recommends correct action.
- Inspects the worksites on a regular and ongoing basis to ensure the delivery of services is consistent with the work specifications and required standards.
- Regularly reviews assignments with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.
- Conducts follow up inspections to ensure correction of deficiencies is satisfactory completed.
- Responsible for training new management members on QA and its process.
- Performs other assigned duties as needed or directed by the VP and/or RD.
Qualifications:
- Minimum experience of 5 years in a QA leadership role.
- Minimum experience of 1-2 years in Health & Safety.
- Minimum experience of 2 years in a training role relevant to Quality Assurance in Environmental services – able to understand QA principles and practices or equivalent.
- Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills.
- Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
- Experience working in a fast-paced environment
- Strong written, presentations and verbal communication skills.
- Strong computer skills with knowledge of Microsoft Office
- Valid driver’s license and driving record in good standing.
- Management of Environmental Services with proven ability to meet or exceed client expectations and QA standards is considered an asset.
- Excellent facilitation skills
- Certification as a JHS Member is considered an asset.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact [email protected] for further information.