Manager, Information Technology Services

The Town of Tillsonburg is looking for a Manager, Information Technology Services who would be responsible for planning, development and maintenance of a comprehensive information technology program and strategy for the Town. Coordinates Town-wide information systems planning and ensures mid to long-term plans are prioritized and consistent with available funding. Works closely with Town Department Heads and staff to co-ordinate automated systems operations for the Town.

This is a permanent full-time position with an excellent benefits package including immediate group benefits coverage, OMERS defined pension plan and free Employee Health Club Membership at the Tillsonburg Community Centre.

Department: Corporate Services
Division: Information Technology Services
Reports To: Director of Corporate Services/Clerk
Hourly rate: $48.66 - $56.92/hour
Weekly hours: 40

Criminal Record Check is required for this position.

Interested candidates please apply prior to the end of a business day on Thursday July 18, 2024

Responsibilities

• Directs, manages and coordinates the Information Systems’ activities
• Develops and implements a Town-wide long-range information systems strategy which involves facilitating discussions with Town management regarding current and anticipated information services requirements, applications development and enhancement requests
• Prioritizes the acquisition, development and/or implementation of new and enhanced information technology systems to meet user needs
• Coordinates Town-wide acquisition of software and hardware, including reviewing department requests and making recommendations on alternative options
• Develops and implements a long-range funding plan for maintenance and replacement of hardware
• Recommends Town-wide standards for hardware, software and local area networks
• Oversees the operation and maintenance of telephone and other communication systems
• Manages customer support for business applications, personal computers, networks and telecommunication equipment
• Develops, plans and implements goals, objectives and work plans
• Ensures compliance with legislative and regulatory requirements and professional standards
• Evaluates services and directs the development and implementation of new/improved programs and procedures
• Recommends and communicates appropriate application of policy and operational procedures
• Prepares and presents written and oral reports and recommendations for consideration of the Director of Corporate Services/Clerk
• Serves as a technical advisor
• Participates in Management team meetings during the review and development of IT technological approaches in order to ensure achievement of Town goals and objectives
• Monitors and reviews IT operations in order to ensure customer satisfaction and efficient, effective Town operations and, as required, develops and implements staff development programs.
• In conjunction with the Director of Corporate Services/Clerk, develops and oversees implementation of systems that encourage productive and exceptional performance throughout the organization.
• Prepares the annual Capital and Operating Budgets for IT in cooperation with the Clerk
• Manages and assures compliances of all software licensing agreements.
• Monitors the network on a daily basis and corrects all network problems, referring unusual problems to outside consultants or vendors.
• If requested by the Director of Corporate Services/Clerk, attends meetings of Town Council to answer specific questions about the Town’s IT systems.
• If requested by the Director of Corporate Services/Clerk, assists with special projects and assists neighbouring municipalities with IT problems.
• Follow safe work practices related to job responsibilities and have basic understanding of the Occupational Health & Safety Act as it relates to the work environment.
• Adhere to all Town policies and procedures.
• Perform other duties as assigned by Supervisor.

Qualifications

• Post-secondary degree or diploma in Computer Science, Information Technology or related field.
• Five (5) years of relevant progressive experience.
• Two (2) years of leadership and supervisory experience.
• Strong knowledge of operating systems, networks, virtualized server environments and storage.
• Hands-on experience in the administration of enterprise IT networks & infrastructure.
• Proficiency in the hands-on use of cybersecurity tools and technologies
• Excellent interpersonal, communication and presentation skills
• Ability to be self-directed and work independently.
• Strong organizational skills.
• Ability to prioritize competing tasks and meet multiple deadlines.
• Experience managing IT projects using project management methodologies an asset.

About the recruitment process

All new Town of Tillsonburg employees are required to complete a police record check.

The Town will accommodate any individual needs you have throughout the recruitment process in accordance with theAccessibility for Ontarians with Disabilities Act, 2005. Please contact us if you require any accommodations.

The Town of Tillsonburg is an equal opportunity employer and all information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection.

We thank all those who apply for positions, but only applicants invited for an interview will be contacted.