IT Support Specialist (Niagara)

As local IT support NASA

• Responsible for end user assistance for hardware, software, operating system, and other personal computer related support requests.
• Assignments may be complex in nature where judgment and initiative are required in resolving problems and making recommendations.
• Troubleshoot, diagnose and resolve PC related failures and initiate corrective action as necessary.
• Responding to and solving complex technical problems escalated from the global ServiceDesk.
• Participate in the development, implementation, adherence and enforcement of corporate PC hardware and software standards and associated PC policy.
• Maintain VT BAs standard images for approved systems, working with internal teams and external suppliers to maintain a library of authorized images and related implementation documentation.
• Develop and maintain VT BA's environment documentation and solutions/knowledge database.
• Coordinate third party support as required.
• Provide cross platform infrastructure support for core systems: LAN / WAN infrastructure, Windows servers, peripherals (specialist printers, scanners etc.) of the oracle environment as part of the IT Support VT BA.
• Support server environment VT BA including administration of underlying virtualization layers VMWare and Hyper V following the agreed operation procedures.
• Perform routine server backup tape handling and management duties.
• Participate in global IT projects as required.
• May at times be expected to work beyond or outside normal hours of duty to recover systems from major failure or to perform upgrades, often at short notice.
• Responsibility for availability and user support within NASA for the following architectures:
• Desk/laptop hardware deployment, maintenance and applications.
• LAN cabling.
• Network infrastructure (switches, Wi-Fi, printers etc).
• Manufacturing systems and peripherals support
• File and print servers.
• Intranet / internet access and usage.
• WAN data communications.

• 3+ years' experience server operations in a global environment
• 2+ years' experience in operating virtual server environments based on Microsoft HyperV and VMWare.
• 2+ years knowledge of Microsoft Active Directory operations including Users and Computers, Sites and Service, Domains and Trusts, Group Policy management and IP address management (DHCP).
• Proven track record of developing and implementing IT strategy and Plans
• Customer Service Skills (Interaction with end users).
• ITIL process and project management knowledge.
• Personal Computer hardware and software - communications protocols, problem diagnostics and repair, image builds, deployment.
• Strong knowledge of Microsoft Office Products (Installations and troubleshooting).
• LAN cabling and patch management.
• Desktop client security - anti-virus and OS patch management.
• Networking base knowledge (LAN and Wi-Fi) - TCP/IP and networking troubleshooting.
• Peripheral support (printers and scanners).
• Excellent communication skills - written and verbal (English).

Excellent working conditions and benefits

• Part of the Atlas Copco Group with a wide-reaching internal job market
• Work in a global diverse and dynamic environment • You can grow with us: we always look for internal candidates before checking the market and have training and development programs
• We have a friendly, family-like atmosphere - and that is not just a claim on the wall, it's a true fact
• You can be creative and promote your own ideas
• Every day brings new challenges and new things to learn

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.