Manager, Operations Training, Tim Hortons, Canada

About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. Our Opportunity: Reporting to the Sr Manager, Operations Training , the a key role in the development and facilitation of training programs within Tim Hortons University. This individual will work cross functionally with key stake holders to ensure accurate, timely, and engaging training content is developed to facilitate successful training programs to Restaurant Leaders. Role Description: Presentation & facilitation skills Design and develop appropriate training materials and professional development courses. Facilitate interactive and engaging training programs for hands-on, classroom and virtual. Deliver on all stages of a project from start-up to finish within the established timeframes and simultaneously manage several projects to successful completion. Write, edit and format documentation and materials needed for each program including facilitator scripts/guide, workbooks, storyboards, webinars, videos and other training media as needed. Collaborate with Subject Matter Experts to determine needs, develop course content and evaluate effectiveness of training programs. Participate in all aspects of the instructional design process Establish instructional design and development standards for all existing and future training materials. Evaluate effectiveness of training programs through surveys and analysis with internal and external stakeholders. Role Requirements: 3 - 5 years of experience in training or QSR operations Ability to write and speak French is required Strong facilitation and hands on training skills Strong written and verbal communication skills Strong Power Point & Excel skills Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations Strong time management, prioritization and organizational skills, planning and project management skills Ability to work in a fast paced, multi-task environment with competing priorities Willingness to take on new projects and initiatives Strong problem solving and task analysis skills Possess a responsible, detail-oriented, results-driven work ethic Is a Tim Hortons Brand Ambassador at all times #TimHortons